Support Account Manager (ID:4018)

Stafide; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Job summary

Stafide in Amsterdam is seeking an experienced onsite IT support professional to handle L1/L2 workplace incidents in an enterprise setting. You will manage LAN/Wi-Fi, printing services, hardware deployments, and asset management via ServiceNow.

You will troubleshoot, resolve incidents, communicate with stakeholders, and help drive security and operational compliance while identifying opportunities to automate support processes.

Qualifications

• 4+ years of onsite IT support experience in enterprise environments.
• Strong experience with ServiceNow for incident management.
• Hands-on LAN/Wi-Fi support experience.
• Strong knowledge of printing support and workplace IT services.
• Excellent customer service skills, especially in high-pressure situations.
• Understanding of security and operational compliance requirements.
• Familiarity with MDM, Intune, or SCCM.
• ITIL Foundation and Microsoft Endpoint fundamentals desirable.

Responsibilities

• Troubleshoot and resolve L1/L2 workplace IT incidents efficiently.
• Support LAN, Wi-Fi, printing, hardware, and endpoint-related issues.
• Manage incidents, requests, and assets through ServiceNow.
• Communicate effectively with customers and stakeholders.
• Follow security, compliance, and operational protocols.
• Identify process gaps and apply an automation mindset.
• Adapt to changing workplace technology and support requirements.

Skills

Onsite IT support

ServiceNow

LAN/Wi-Fi support

Printing support

Customer service

Security & compliance

MDM/Intune/SCCM

Structured cabling

Tools

ServiceNow

Intune

SCCM

Job description

• Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
  
• Manage printing services and provide LAN/Wi-Fi support.
  
• Support hardware deployments and asset management through ServiceNow.
  
• Manage incidents and service requests using ServiceNow.
  
• Ensure compliance with security and operational protocols.
  
• Participate in governance reviews and support continuous service improvement.
  
• Identify opportunities to automate and improve support processes.

What You Bring to the Table:

• 4+ years of experience in onsite IT support within enterprise environments.
  
• Strong experience with ServiceNow for incident management.
  
• Hands-on experience with LAN/Wi-Fi support.
  
• Strong knowledge of printing support and workplace IT services.
  
• Strong customer service skills, especially in high-pressure situations.
  
• Understanding of security and operational compliance requirements.
  
• Familiarity with MDM, Intune, or SCCM.
  
• Knowledge of structured cabling is an advantage.
  
• ITIL Foundation and Microsoft endpoint fundamentals are desirable.
  

You should possess the ability to:

• Troubleshoot and resolve L1/L2 workplace IT incidents efficiently.
  
• Support LAN, Wi-Fi, printing, hardware, and endpoint-related issues.
  
• Manage incidents, requests, and assets through ServiceNow.
  
• Communicate effectively with customers and stakeholders.
  
• Follow security, compliance, and operational protocols.
  
• Identify process gaps and apply an automation mindset.
  
• Adapt to changing workplace technology and support requirements.

What we bring to the table:

• Opportunity to work in an enterprise IT support environment.
  
• Exposure to workplace technology, networking, endpoint management, and IT service management.
  
• Opportunities to develop expertise in ServiceNow, LAN/Wi-Fi support, hardware deployment, and asset management.
  
• A professional environment focused on customer experience, security, and continuous improvement.