Onsite IT Support Engineer - Enterprise Network & Printing

STAFIDE; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Job summary

STAFIDE in Amsterdam is seeking a Workplace IT Support Engineer with extensive onsite experience to support enterprise environments. You will diagnose and resolve incidents, manage printers, and assist with hardware rollouts while ensuring security and compliance.

You will work with LAN/Wi‑Fi, ServiceNow, and asset management to deliver reliable IT services. The role demands strong customer service and the ability to perform under pressure in a structured enterprise setting.

Qualifications

• 6+ years of experience in enterprise IT support or workplace IT services.
• Hands-on experience providing onsite L1/L2 IT support.
• Proven experience supporting LAN and Wi‑Fi environments.
• Good understanding of enterprise printing services and troubleshooting.
• Practical experience using ServiceNow for incident and service request management.
• Experience supporting hardware deployment, configuration, and replacement activities.
• Strong customer service and stakeholder communication skills.
• Understanding of IT security, compliance, and operational procedures.
• Experience working in structured enterprise IT environments.
• Knowledge of workplace technology and Microsoft endpoint environments.

Responsibilities

• Provide L1/L2 onsite IT support for workplace incidents.
• Troubleshoot and resolve LAN and Wi‑Fi connectivity issues.
• Manage and support enterprise printing services and related incidents.
• Perform LAN/Wi‑Fi proximity interventions and troubleshoot network-related workplace issues.
• Support hardware deployments, installations, configurations, and replacements.
• Manage IT assets and update asset records through ServiceNow.
• Handle incidents, service requests, and operational tasks using ServiceNow.
• Ensure workplace IT operations comply with security and operational protocols.
• Participate in governance reviews and support compliance-related activities.
• Deliver responsive customer support, particularly during high-pressure incidents.

Skills

Onsite IT support

LAN/Wi‑Fi troubleshooting

Printing support

ServiceNow

Hardware deployment

Asset management

Customer service

Security & compliance

Enterprise IT environments

Endpoint management

Tools

ServiceNow

Endpoint tools

Job description

STAFIDE in Amsterdam is seeking a Workplace IT Support Engineer with extensive onsite experience to support enterprise environments. You will diagnose and resolve incidents, manage printers, and assist with hardware rollouts while ensuring security and compliance.

You will work with LAN/Wi‑Fi, ServiceNow, and asset management to deliver reliable IT services. The role demands strong customer service and the ability to perform under pressure in a structured enterprise setting.