Enterprise Onsite IT Support Account Manager

Itproposal; Amsterdam; On-site; EUR 47,000 - 71,000; Full time

Job summary

Itproposal is seeking an skilled Support Account Manager to deliver L1/L2 workplace support in a dynamic enterprise environment in Amsterdam. You will resolve user incidents, manage printing services, support LAN/Wi‑Fi connectivity, and assist with hardware deployments, ensuring security and compliance are maintained.

You will collaborate with IT operations, security, and governance teams to maintain a secure, efficient workplace.

Qualifications

• 4–6 years of experience in onsite IT support within enterprise environments.
• Strong proficiency with ServiceNow for incident and asset management.
• Hands-on experience with LAN/Wi‑Fi troubleshooting and proximity support.
• Solid understanding of printing support in corporate environments.
• Knowledge of security and operational compliance protocols.

Responsibilities

• Provide L1/L2 onsite support for workplace incidents across laptops, desktops, and peripherals.
• Troubleshoot LAN/Wi‑Fi proximity issues, connectivity problems, and workstation performance.
• Manage printing services, including device configuration, queue management, and troubleshooting.
• Perform password resets, account unlocks, and basic identity support as required.
• Deliver high-quality customer service in high-pressure situations.

Skills

Onsite IT Support

LAN/Wi-Fi Troubleshooting

Printing Support

Customer Service

Security & Compliance

Tools

ServiceNow

Job description

Itproposal is seeking an skilled Support Account Manager to deliver L1/L2 workplace support in a dynamic enterprise environment in Amsterdam. You will resolve user incidents, manage printing services, support LAN/Wi‑Fi connectivity, and assist with hardware deployments, ensuring security and compliance are maintained.

You will collaborate with IT operations, security, and governance teams to maintain a secure, efficient workplace.