Dutch-Speaking CSM, Benelux (EV SaaS)

Road; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

8% pension allowance

Extra holiday days

Daily healthy lunch options

Personal training and development opportunities

Referral program

Travel reimbursement

Job summary

Road is seeking a Dutch-speaking Customer Success Manager to join their Amsterdam team. In this role, you will ensure customers experience the full value of Road's platform, guiding them through onboarding and building long-term relationships. You will advocate for customer needs while tracking adoption and promoting satisfaction. Candidates should have 3-5 years in customer success, fluency in Dutch and English, and a passion for clean technology. The position offers a dynamic work culture in a global environment.

Qualifications

• 3-5 years of experience in customer success or account management, preferably in SaaS or the EV sector.
• Fluency in Dutch and a good command of English (both written and spoken).
• Strong communication, relationship-building, and problem-solving skills.

Responsibilities

• Guide customers through onboarding and platform setup.
• Build long-term relationships with key stakeholders.
• Identify at-risk customers and implement churn prevention strategies.
• Spot opportunities to upsell features or services.
• Act as the voice of the customer within the company.

Skills

Customer retention

Communication skills

Problem-solving skills

Relationship-building

Fluency in Dutch

Education

Experience in customer success or account management

Tools

Salesforce

HubSpot

Job description

Road is seeking a Dutch-speaking Customer Success Manager to join their Amsterdam team. In this role, you will ensure customers experience the full value of Road's platform, guiding them through onboarding and building long-term relationships. You will advocate for customer needs while tracking adoption and promoting satisfaction. Candidates should have 3-5 years in customer success, fluency in Dutch and English, and a passion for clean technology. The position offers a dynamic work culture in a global environment.