EMEA Technical Customer Success Manager — AI-Driven Growth

Monetate; Utrecht; On-site; EUR 60,000 - 71,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive salary

Job summary

Monetate is seeking a motivated post-sales professional to own enterprise accounts from onboarding through long-term value realization. You will guide customers, diagnose technical challenges, and architect creative solutions that tie experimentation and personalization to measurable business outcomes.

You will work with Claude Enterprise and other AI tools, collaborating with Sales, Support and Product to deliver outcomes.

Qualifications

• Bachelor's degree required or recent graduates with STEM background
• Excellent written and verbal English communication; French a plus
• Ability to manage competing priorities in a fast-moving environment
• Experience with AI tools, SaaS platforms, analytics tools, or CRM systems preferred

Responsibilities

• Own a portfolio of enterprise and mid-enterprise customer accounts as their primary post-sales partner
• Lead value-add conversations connecting experimentation and personalization to business outcomes
• Guide customers through onboarding, adoption and ongoing optimization from go-live to long-term value
• Diagnose and fix technical challenges and build solutions for customers
• Collaborate with Sales, Support and Product to shape the roadmap and deliver results

Skills

English proficiency

French proficiency

Communication skills

Ownership

Growth mindset

Education

Bachelor's degree

Tools

Claude Enterprise

Job description

Monetate is seeking a motivated post-sales professional to own enterprise accounts from onboarding through long-term value realization. You will guide customers, diagnose technical challenges, and architect creative solutions that tie experimentation and personalization to measurable business outcomes.

You will work with Claude Enterprise and other AI tools, collaborating with Sales, Support and Product to deliver outcomes.