EMEA Customer Success Manager: AI-Driven Growth

Project 44; Amsterdam; Hybrid; EUR 80,000 - 110,000; Full time

Job summary

project44 is seeking a Customer Success Manager to join the EMEA Customer Experience Team, spanning post-implementation lifecycle across regions. You will foster adoption, value realization, retention, and expansion, serving as the trusted advisor and primary relationship owner for your portfolio, while engaging with Sales, Support, Product, and Engineering.

This role requires regional presence, language capabilities, and occasional on-site work to strengthen relationships and drive outcomes.

Qualifications

• Fluent in English (written and spoken).
• Additional languages are a strong differentiator, with preference for German and Spanish, French and Italian.
• 5+ years in customer-facing roles, preferably within supply chain, transportation, or logistics technology.
• Experience in SaaS, software delivery, or account management.
• Proven experience managing a portfolio of customers and owning retention and expansion outcomes.
• Strong expertise in relationship, stakeholder, and renewal management.
• Advanced AI fluency is a must for scaling output and using AI responsibly.

Responsibilities

• Own the full post-sale lifecycle for a portfolio of accounts, from onboarding to renewal and expansion.
• Drive value realization and ensure customers adopt the platform to achieve supply chain outcomes.
• Own gross revenue retention, forecast, and manage renewals with risk identification.
• Identify and drive expansion opportunities in partnership with Sales.
• Build trusted relationships with stakeholders at all levels, up to executive sponsors.

Skills

English fluency

Client relationship management

Renewals & retention

Cross-functional collaboration

Stakeholder communication

Tools

Salesforce

JIRA

Confluence

Job description

project44 is seeking a Customer Success Manager to join the EMEA Customer Experience Team, spanning post-implementation lifecycle across regions. You will foster adoption, value realization, retention, and expansion, serving as the trusted advisor and primary relationship owner for your portfolio, while engaging with Sales, Support, Product, and Engineering.

This role requires regional presence, language capabilities, and occasional on-site work to strengthen relationships and drive outcomes.