EMEA Scaled AM - SMB Growth in Cloud (Remote)

DoiT; Netherlands; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Job summary

DoiT is hiring a Scaled Account Manager to join the Account Management organization in EMEA. This remote role is open to candidates located in the Netherlands, Estonia, Sweden and Spain.

You will own the commercial relationship across a large portfolio of SMB and mid-market accounts, using an efficient coverage model to identify opportunities for growth, expand cloud footprints, and drive expansion through both services and standalone products.

Qualifications

• 2+ years in an Account Management/ Customer Success role.
• 3+ years in a technology company.
• Strong verbal/written communication in English; additional languages preferred.

Responsibilities

• Own a scaled portfolio across SMB and mid-market segments using Salesforce to maintain context, stakeholders and next steps.
• Prioritize engagement using data to identify high-potential and at-risk accounts.
• Drive retention and renewal outcomes by addressing risk and coordinating pricing, contracts and approvals.
• Identify, qualify, and manage expansion opportunities across workloads and services; maintain accurate opportunity stages and forecasts.
• Collaborate with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans and execution.
• Lead portfolio-appropriate cadences including reviews, product demos, and security discussions.
• Coordinate escalations to the right DoiT owner and drive accountability to resolution.
• Use data, dashboards, CRM workflows and AI tools to improve coverage and operating rhythms.
• Share actionable customer feedback and market insights with Product, Engineering, Marketing, and Sales.
• Maintain reviews and growth plans for priority customers.

Skills

Account Management

Customer Success

English proficiency

Technical engagement

Operations & Admin

Tools

Salesforce

Job description

DoiT is hiring a Scaled Account Manager to join the Account Management organization in EMEA. This remote role is open to candidates located in the Netherlands, Estonia, Sweden and Spain.

You will own the commercial relationship across a large portfolio of SMB and mid-market accounts, using an efficient coverage model to identify opportunities for growth, expand cloud footprints, and drive expansion through both services and standalone products.