EMEA SATCOM Technical Support Engineer

Vivid Technology; Rotterdam, Den Haag; On-site; EUR 52,000 - 70,000; Full time

Job summary

Vivid Technology is recruiting a SATCOM Technical Support Engineer for its EMEA Technical Support team in Rotterdam. The role focuses on hands-on technical troubleshooting across SATCOM, VSAT and RF systems and direct customer interaction.

You will provide high-quality technical support to customers and partners across EMEA, taking ownership of cases from fault identification to resolution and supporting pre- and post-sales teams.

Qualifications

• Experience in SATCOM, VSAT, RF, marine electronics or similar technical environment.
• Strong practical understanding of electrical, mechanical and RF equipment.
• Experience troubleshooting technical systems and identifying root causes.
• Understanding of network infrastructure, modems, routers and IP communications.
• Experience using Spectrum Analysers, Multimeters and Oscilloscopes.
• Strong customer-facing and communication skills.
• Ability to manage multiple technical cases and priorities.
• Excellent written and spoken English.
• Full driving licence.
• Willingness to undertake occasional travel.

Responsibilities

• Provide technical support across maritime VSAT, TVRO and L-band satellite systems.
• Troubleshoot RF, electrical, mechanical and network-related issues.
• Carry out structured fault analysis and drive technical cases through to resolution.
• Support customers remotely via telephone and email.
• Troubleshoot satellite antennas, modems, routers and associated communications equipment.
• Work with Spectrum Analysers, Multimeters, Oscilloscopes and other test equipment.
• Monitor and prioritise open technical cases and ensure customers are regularly updated.
• Escalate complex technical issues to Engineering and other internal teams where required.
• Maintain accurate technical information within the case management system.
• Support pre- and post-sales teams with technical enquiries.
• Provide feedback to Engineering on recurring product or technical issues.
• Occasionally attend customer sites across EMEA for technical support, training or development.

Skills

SATCOM knowledge

VSAT

RF

marine electronics

troubleshooting

customer-facing communication

English proficiency

driving licence

travel willingness

Tools

Spectrum Analysers

Multimeters

Oscilloscopes

Job description

Vivid Technology is recruiting a SATCOM Technical Support Engineer for its EMEA Technical Support team in Rotterdam. The role focuses on hands-on technical troubleshooting across SATCOM, VSAT and RF systems and direct customer interaction.

You will provide high-quality technical support to customers and partners across EMEA, taking ownership of cases from fault identification to resolution and supporting pre- and post-sales teams.