Support Desk Engineer - Consultancy

Hamilton Barnes Associates Limited; Rotterdam; On-site; EUR 54,000 - 59,000; Full time

Benefits offered by this job

9-5 office hours with no on-call

Structured product training

Travel expenses covered

Office-based role in Rotterdam

Job summary

Hamilton Barnes Associates Limited in Rotterdam is seeking a Support Desk Engineer to join its EMEA technical support team. The role offers a 9-5 office schedule with no on-call and includes structured product training from day one.

Travel is limited to 5% of hours and all duties are worldwide. You will support customers via phone and email, diagnose faults, and maintain case records within a premium satellite product range.

Qualifications

• Background in SATCOM, marine electronics, satellite communications, or navigation systems.
• Electromechanical or RF education or equivalent hands-on experience.
• Practical knowledge of test equipment including spectrum analysers, multimeters, and oscilloscopes.
• Excellent verbal and written English.
• Full driving licence.

Responsibilities

• Providing high-quality technical support to customers via telephone and email, covering installation, fault finding, and repair of maritime satellite communication products.
• Monitoring open cases and driving prompt resolution, with focus on priority escalations and keeping customers updated throughout.
• Performing structured fault analysis and maintaining accurate, real-time case records in the corporate case management system.
• Developing and maintaining knowledge across the full marine VSAT, TVRO, and L-band product range.
• Providing technical assistance in both pre and post-sales environments and supporting co-workers with technical queries.
• Reviewing and contributing to technical documentation and knowledge base content.
• Occasional field service activities including onsite interventions and dealer development visits - no more than 10% of working time

Skills

SATCOM background

Marine electronics

Satellite communications

Navigation systems

Education

Electro RF education

Tools

Spectrum analysers

Multimeters

Oscilloscopes

Job description

Are you looking for an exciting new opportunity?

Join a globally recognised, world-leading provider of satellite antennas and terminals, empowering connectivity across oceans and continents through innovative technology and a strong maritime VSAT reputation.

The organization is currently on the lookout for a Support Desk Engineer to join its EMEA technical support team in Rotterdam. The ideal candidate will trade field instability for office-based consistency, working a genuine 9-5 role with no on-call, after-hours, or last-minute deployment, while keeping their technical skills sharp across a premium satellite product range. The role comes with structured product training from day one, backed by an experienced EMEA team, offering a clear pathway to develop deep expertise in marine VSAT, TVRO, and L-band systems, with any occasional travel kept to no more than 5% of working hours and fully covered.

Responsibilities:

• Providing high-quality technical support to customers via telephone and email, covering installation, fault finding, and repair of maritime satellite communication products
• Monitoring open cases and driving prompt resolution, with focus on priority escalations and keeping customers updated throughout
• Performing structured fault analysis and maintaining accurate, real-time case records in the corporate case management system
• Developing and maintaining knowledge across the full marine VSAT, TVRO, and L-band product range
• Providing technical assistance in both pre and post-sales environments and supporting co-workers with technical queries
• Reviewing and contributing to technical documentation and knowledge base content
• Occasional field service activities including onsite interventions and dealer development visits - no more than 10% of working time

Skills/Must Have:

• Background in SATCOM, marine electronics, satellite communications, or navigation systems
• Electromechanical or RF education or equivalent hands-on experience
• Practical knowledge of test equipment including spectrum analysers, multimeters, and oscilloscopes
• Excellent verbal and written English
• Full driving licence

Benefits:

• 9-5 office hours with no after-hours or on-call requirement
• Structured product training provided from day one
• All travel expenses and insurances covered for worldwide duties
• Office-based role in Rotterdam with a stable, well-established global business

Salary:

• €4,500 - €4,900 per month (total annual package up to €63,500 inclusive of 8% holiday allowance)