Desktop Support Engineer

Hamilton Barnes ?; Rotterdam; On-site; EUR 54,000 - 64,000; Full time

Benefits offered by this job

Travel expenses covered

Global site visits with travel capped

Job summary

Hamilton Barnes is seeking a Technical Support Engineer in Rotterdam to provide high-quality technical support for maritime satellite systems. The role offers structured product training and a clear 9-5 schedule with no after-hours or on-call duties.

You will support customers by phone and email, handle installation and fault finding, and contribute to knowledge bases, ensuring timely case resolution and documentation. Travel is limited and expenses are covered.

Qualifications

• Background in SATCOM, marine electronics, satellite communications, or navigation systems.
• Excellent verbal and written English.
• Full driving licence.

Responsibilities

• Providing high-quality technical support to customers via telephone and email, covering installation, fault finding, and repair of maritime satellite communication products.
• Monitoring open cases and driving prompt resolution, with focus on priority escalations and keeping customers updated throughout.
• Performing structured fault analysis and maintaining accurate, real-time case records in the corporate case management system.
• Providing technical assistance in both pre and post-sales environments and supporting co-workers with technical queries.
• Reviewing and contributing to technical documentation and knowledge base content.

Skills

SATCOM knowledge

Marine electronics

Satellite communications

Navigation systems

English proficiency

Driving licence

Education

Electromechanical or RF education

Job description

Technical Support Engineer | Maritime Satellite Communications | Rotterdam

Salary: €4,500 - €4,900 per month (total annual package up to €63,500 inclusive of 8% holiday allowance)

A globally recognised manufacturer of maritime satellite communication systems is looking for a Technical Support Engineer to join their EMEA technical support team in Rotterdam. The role offers structured product training, a clear 9-5 working pattern with no after-hours or on-call requirement, and the backing of a well-established business with a strong global reputation in the maritime VSAT and satellite communications market.

What's in it for you?

• A technical support role with no on-call, no after-hours, and no last-minute deployment, while keeping your technical skills sharp across a premium satellite product range
• Structured product training from day one with strong support from an experienced EMEA team, giving you a clear pathway to develop deep expertise in marine VSAT, TVRO, and L-band systems
• All travel expenses and insurances fully covered for any occasional site visits or worldwide duties, with travel anticipated at no more than 5% of annual working hours
• Join a global leader in the satellite communications industry

Responsibilities

• Providing high-quality technical support to customers via telephone and email, covering installation, fault finding, and repair of maritime satellite communication products
• Monitoring open cases and driving prompt resolution, with focus on priority escalations and keeping customers updated throughout
• Performing structured fault analysis and maintaining accurate, real-time case records in the corporate case management system
• Providing technical assistance in both pre and post-sales environments and supporting co-workers with technical queries
• Reviewing and contributing to technical documentation and knowledge base content

Skills Required

• Background in SATCOM, marine electronics, satellite communications, or navigation systems
• Electromechanical or RF education or equivalent hands-on experience
• Excellent verbal and written English
• Full driving licence

Strong Differentiators

• Knowledge of marine VSAT, TVRO, or L-band satellite systems
• Familiarity with network infrastructure, modems, routers, and distribution equipment
• Knowledge of maritime industry regulations and requirements

This is a genuine opportunity to bring your satellite communications expertise into a stable, well-structured environment, with the training and team support to develop into a specialist in one of the most respected product ranges in the maritime sector.