Marine Satcom Support Desk Engineer - 9-5, No On-Call

Hamilton Barnes Associates Limited; Rotterdam; On-site; EUR 54,000 - 59,000; Full time

Benefits offered by this job

9-5 office hours with no on-call

Structured product training

Travel expenses covered

Office-based role in Rotterdam

Job summary

Hamilton Barnes Associates Limited in Rotterdam is seeking a Support Desk Engineer to join its EMEA technical support team. The role offers a 9-5 office schedule with no on-call and includes structured product training from day one.

Travel is limited to 5% of hours and all duties are worldwide. You will support customers via phone and email, diagnose faults, and maintain case records within a premium satellite product range.

Qualifications

• Background in SATCOM, marine electronics, satellite communications, or navigation systems.
• Electromechanical or RF education or equivalent hands-on experience.
• Practical knowledge of test equipment including spectrum analysers, multimeters, and oscilloscopes.
• Excellent verbal and written English.
• Full driving licence.

Responsibilities

• Providing high-quality technical support to customers via telephone and email, covering installation, fault finding, and repair of maritime satellite communication products.
• Monitoring open cases and driving prompt resolution, with focus on priority escalations and keeping customers updated throughout.
• Performing structured fault analysis and maintaining accurate, real-time case records in the corporate case management system.
• Developing and maintaining knowledge across the full marine VSAT, TVRO, and L-band product range.
• Providing technical assistance in both pre and post-sales environments and supporting co-workers with technical queries.
• Reviewing and contributing to technical documentation and knowledge base content.
• Occasional field service activities including onsite interventions and dealer development visits - no more than 10% of working time

Skills

SATCOM background

Marine electronics

Satellite communications

Navigation systems

Education

Electro RF education

Tools

Spectrum analysers

Multimeters

Oscilloscopes

Job description

Hamilton Barnes Associates Limited in Rotterdam is seeking a Support Desk Engineer to join its EMEA technical support team. The role offers a 9-5 office schedule with no on-call and includes structured product training from day one.

Travel is limited to 5% of hours and all duties are worldwide. You will support customers via phone and email, diagnose faults, and maintain case records within a premium satellite product range.