EMEA Regional Customer Care Leader | Remote-Ready
Jobgether
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Benefits offered by this job
Job summary
Jobgether is seeking a Regional Customer Care Leader based in the Netherlands. This role involves leading multi-country teams and ensuring exemplary customer service across the EMEA region. You will collaborate with various departments and direct initiatives that enhance service levels and customer satisfaction.
The ideal candidate has extensive experience in leading operations in a matrix environment, proficient in ERP and CRM systems, and holds a Bachelor’s degree in Business Administration or a related field. A competitive salary and comprehensive benefits are offered.
Qualifications
- Extensive experience leading multi-country customer care or operations teams.
- Proven track record of delivering strategic transformation initiatives.
- Full proficiency in English and at least one additional European language.
Responsibilities
- Lead and develop regional Customer Care teams across EMEA.
- Define and execute regional customer care strategies.
- Own KPIs and SLAs to ensure delivery consistency.
Skills
Education
Tools
Job description
Jobgether is seeking a Regional Customer Care Leader based in the Netherlands. This role involves leading multi-country teams and ensuring exemplary customer service across the EMEA region. You will collaborate with various departments and direct initiatives that enhance service levels and customer satisfaction.
The ideal candidate has extensive experience in leading operations in a matrix environment, proficient in ERP and CRM systems, and holds a Bachelor’s degree in Business Administration or a related field. A competitive salary and comprehensive benefits are offered.
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