Remote-First Enterprise CSM | Equity & ROI (EU/EMEA)

Jobgether; Netherlands; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Equity participation

30 days vacation per year in Europe

Health and wellness benefits

Retirement planning

Professional development budget €1,0

Remote-first environment

Open-source contribution allowance $/€

Hackathons & open culture

Job summary

Jobgether in the Netherlands is seeking a Low-touch Customer Success Manager to oversee a portfolio of approximately 30 enterprise accounts across the EMEA region. You will guide onboarding, adoption, and renewal while translating product usage into measurable business outcomes.

In this remote-first role, you will work with technical and business stakeholders, monitor health indicators, and collaborate with Sales, Support, Solutions Engineering, and Product teams to drive retention, expansion

Qualifications

• Proven experience managing a portfolio of enterprise SaaS customers and independently leading kickoffs, onboarding, stakeholder alignment, and quarterly business reviews.
• Technical fluency engaging with IT/engineering on APIs, integrations, authentication, and automation.
• Commercial experience supporting renewals and expansion opportunities, including upselling and cross-selling.
• Strong analytical and value-oriented skills translating product usage into ROI and executive-level impact.
• Excellent organizational skills and ability to manage competing priorities with consistent engagement.
• Clear communication with technical users and senior executives; collaborative with Sales, Support, Solutions Engineering, and Product teams.
• Ownership mindset, building processes and thriving in fast-moving environments.
• Curiosity about automation and AI with practical experience using automation tools or workflows.

Responsibilities

• Manage a portfolio of approximately 30 enterprise customers across EMEA, supporting onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning sessions with stakeholders; define objectives and measurable outcomes.
• Coordinate onboarding for technical and business audiences, accelerating time-to-value and overcoming challenges.
• Establish a regular engagement cadence through health checks, executive meetings, adoption reviews, and business reviews.
• Monitor health indicators and product usage to identify risks, coordinate escalations, and align stakeholders.
• Translate product adoption into measurable business outcomes, ROI, and outcomes communication to executives.
• Identify upsell and cross-sell opportunities in collaboration with Account Executives to drive retention and expansion.
• Collaborate with Support, Solutions Engineering, Product, and Sales to remove blockers and deliver a seamless customer experience.
• Share structured feedback with Product/Engineering to inform roadmap priorities and improvements.
• Contribute to scalable customer success playbooks, processes, and programs for broader impact.

Skills

Enterprise SaaS management

Kickoffs & onboarding

Stakeholder alignment

Renewals & upsell

Analytics & ROI storytelling

Executive communication

Cross-functional collaboration

Ownership mindset

Automation & AI curiosity

Education

Technical degree (CS/Engineering)

Tools

APIs & integrations

Job description

Jobgether in the Netherlands is seeking a Low-touch Customer Success Manager to oversee a portfolio of approximately 30 enterprise accounts across the EMEA region. You will guide onboarding, adoption, and renewal while translating product usage into measurable business outcomes.

In this remote-first role, you will work with technical and business stakeholders, monitor health indicators, and collaborate with Sales, Support, Solutions Engineering, and Product teams to drive retention, expansion