Customer Experience Leader – Remote

Jobgether; Netherlands; Remote; EUR 88,000 - 96,000; Full time

Benefits offered by this job

Remote work within US/EMEA

Professional growth opportunities

Collaborative company culture

Job summary

Jobgether, a partner-driven role, seeks a Customer Experience Manager based in the Netherlands to lead customer-centered research, analysis, and improvement initiatives across product, technology, operations, and frontline teams. You will guide projects from discovery through recommendations, implementation support, and measurement, shaping experience strategies and outcomes.

This hands-on position requires influencing stakeholders without direct authority, balancing customer needs with business

Qualifications

• At least five years of professional experience in Customer Experience.
• A bachelor's degree or an equivalent combination of relevant professional experience, training, and demonstrated capability.
• Proven experience independently leading customer research, journey mapping, experience design, and insight-driven improvement initiatives.
• Strong qualitative research skills, including research planning, interviewing, synthesis, theme development, and translating findings into actionable recommendations.
• Working knowledge of customer journey mapping, service blueprinting, process mapping, VoC, survey design, and CX measurement.
• Data fluency, including the ability to interpret survey findings, operational metrics, and dashboards; work confidently in Excel; combine qualitative and quantitative evidence; and recognize the limitations of available data.

Responsibilities

• Apply established CX practices to complex business challenges and measure impact.
• Conduct customer and stakeholder research through interviews, surveys, focus groups, and observations.
• Develop insights from research and connect feedback to operational data and business context.
• Lead journey mapping, service blueprinting, and process mapping to reveal needs and ownership gaps.
• Facilitate workshops and prioritization to address experience gaps with cross-functional teams.
• Build roadmaps translating findings into clear recommendations and next steps.
• Influence stakeholders and communicate CX concepts to diverse audiences.

Skills

CX research

Journey mapping

Stakeholder influence

Facilitation

Data analysis

Education

Bachelor's degree or equivalent

Tools

Qualtrics

Power BI

Miro

Mural

SharePoint

Job description

Jobgether, a partner-driven role, seeks a Customer Experience Manager based in the Netherlands to lead customer-centered research, analysis, and improvement initiatives across product, technology, operations, and frontline teams. You will guide projects from discovery through recommendations, implementation support, and measurement, shaping experience strategies and outcomes.

This hands-on position requires influencing stakeholders without direct authority, balancing customer needs with business