EMEA Customer Success Associate — Onboard & Grow Value

Nexis Solutions; Zaandam; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Energy is seeking a Customer Success professional to onboard and enable customers across the EMEA region. You will engage with clients, tailor training, and build strong relationships to drive adoption and value.

The role emphasizes proactive support and cross-functional collaboration, leveraging Gainsight to capture activities and insights. Fluency in English and Spanish is required, with additional European languages a plus.

Qualifications

• Fluency in English and Spanish required.
• Bachelor's degree in business-related discipline preferred.
• Experience in customer success, account management, or similar role (3+ years).
• Proficiency with Gainsight or Salesforce is a plus.
• Knowledge of energy/commodities/finance is advantageous.

Responsibilities

• Engage proactively with customers to understand needs and maximize value.
• Onboard customers and deliver remote and in-person training sessions.
• Build and maintain relationships with key stakeholders to drive adoption.
• Monitor data to identify opportunities for further engagement and value creation.
• Act as a trusted advisor to improve customer experience and success.
• Be the voice of the customer to inform service improvements.
• Collaborate cross-functionally to create a seamless customer experience.
• Provide proactive support and anticipate customer challenges.
• Stay updated on industry trends and product developments.

Skills

English fluency

Spanish fluency

Other European languages

Communication skills

Travel ability

Gainsight/Salesforce familiarity

Education

Bachelor's degree in business-related discipline

Tools

Gainsight

Salesforce

Job description

S&P Global Energy is seeking a Customer Success professional to onboard and enable customers across the EMEA region. You will engage with clients, tailor training, and build strong relationships to drive adoption and value.

The role emphasizes proactive support and cross-functional collaboration, leveraging Gainsight to capture activities and insights. Fluency in English and Spanish is required, with additional European languages a plus.