EMEA Cloud Account Manager (Remote) – Growth & Success

DoiT International; Amsterdam; Hybrid; EUR 77,000 - 103,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Job summary

DoiT International is seeking an Account Manager to join the EMEA team, working remotely from Europe. You will nurture relationships with existing customers, understand their cloud needs, and identify opportunities for expanded engagement across AWS, Google Cloud, and Microsoft Azure.

You will coordinate with cloud vendor teams, manage escalations, and drive renewal and revenue growth while delivering quarterly reviews and maintaining strong client satisfaction.

Qualifications

• 3+ years of experience in Account Management supporting the EMEA market.
• 2+ years of experience at a technology company (SaaS, SI, Cloud Vendor…).
• Experience supporting customers in AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.

Responsibilities

• Develop a deep understanding of our business, cloud management platform, and customer needs.
• Maintain knowledge and ownership of customers and communicate with vendor teams to show value and opportunities.
• Manage customer-related support escalations to resolution, ensuring high customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders, balancing customer, vendor and company interests.
• Identify new workload opportunities within the customer's Cloud Environment / SaaS solutions.
• Establish regular cadence with your book of business, balancing large strategic and fast-growing clients.
• Provide customer feedback to engineering to prioritize deliverables and align with market needs.
• Deliver quarterly reviews with customers, tracking projects, spending, and feedback on support.
• Maintain relationships with cloud providers to align on engagements.
• Identify cost optimization opportunities within the Customer Cloud environment.
• Collaborate with Cloud Vendors Sales Rep on mutual customers.

Skills

Client relationship management

Cloud ecosystem knowledge

Negotiation

English communication

Tools

AWS

Google Cloud

Azure

Job description

DoiT International is seeking an Account Manager to join the EMEA team, working remotely from Europe. You will nurture relationships with existing customers, understand their cloud needs, and identify opportunities for expanded engagement across AWS, Google Cloud, and Microsoft Azure.

You will coordinate with cloud vendor teams, manage escalations, and drive renewal and revenue growth while delivering quarterly reviews and maintaining strong client satisfaction.