Account Manager - EMEA New Remote Netherlands

DoiT International; Amsterdam; Hybrid; EUR 77,000 - 103,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Job summary

DoiT International is seeking an Account Manager to join the EMEA team, working remotely from Europe. You will nurture relationships with existing customers, understand their cloud needs, and identify opportunities for expanded engagement across AWS, Google Cloud, and Microsoft Azure.

You will coordinate with cloud vendor teams, manage escalations, and drive renewal and revenue growth while delivering quarterly reviews and maintaining strong client satisfaction.

Qualifications

• 3+ years of experience in Account Management supporting the EMEA market.
• 2+ years of experience at a technology company (SaaS, SI, Cloud Vendor…).
• Experience supporting customers in AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.

Responsibilities

• Develop a deep understanding of our business, cloud management platform, and customer needs.
• Maintain knowledge and ownership of customers and communicate with vendor teams to show value and opportunities.
• Manage customer-related support escalations to resolution, ensuring high customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders, balancing customer, vendor and company interests.
• Identify new workload opportunities within the customer's Cloud Environment / SaaS solutions.
• Establish regular cadence with your book of business, balancing large strategic and fast-growing clients.
• Provide customer feedback to engineering to prioritize deliverables and align with market needs.
• Deliver quarterly reviews with customers, tracking projects, spending, and feedback on support.
• Maintain relationships with cloud providers to align on engagements.
• Identify cost optimization opportunities within the Customer Cloud environment.
• Collaborate with Cloud Vendors Sales Rep on mutual customers.

Skills

Client relationship management

Cloud ecosystem knowledge

Negotiation

English communication

Tools

AWS

Google Cloud

Azure

Job description

Our Account Manager will be an integral part of our EMEA Account Management team. This role is based remotely in Sweden, Ireland, or Estonia.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
• Identify Cost Optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers.

Qualifications

• 3+ years of experience in Account Management supporting the EMEA market
• 2+ years of experience at a technology company (SaaS, SI, Cloud Vendor…)
• Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.

Strong verbal/written communication skills in English and Swedish, and ideally additional languages (e.g., French, etc)

• Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented, and able to “zoom” in/out from the big picture to the minutiae
• A desire to grow within the organization and continuously broaden your skill sets
• A great sense of humor and enjoys having fun at work

Bonus Points

• Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun!

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Employee Stock Option Plan
• Professional Development Stipend