EMEA Technical Account Manager — Enterprise Solutions Advisor

Amazon

Amsterdam

On-site

EUR 85,000 - 120,000

Full time

14 days+

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Job summary

Amazon is seeking a Technical Account Manager (TAM) for EMEA ISV to act as the principal technical advisor and voice of the customer across Compute, Storage, DB, Analytics, and more. You will drive adoption, guide incidents and risk management, and partner with Solutions Architects, Professional Services, and Sales to deliver value to Enterprise customers.

This role emphasizes customer obsession, operational health of AWS environments, and collaboration with leadership across startups to Fortune

Qualifications

Experience with operational parameters and troubleshooting for multiple IT domains in a distributed systems environment.
Experience in technical engineering.
Bachelor's degree.

Responsibilities

You’ll build solutions, provide technical guidance and advocate for the customer.
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
Develop trusting relationships with customers, understanding their business needs and technical challenges.
Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.