eCommerce Experience Manager

Dyson Institute; Amsterdam; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Dyson Institute is seeking an Experience Manager to lead a team of eCommerce Merchandisers across markets. You will ensure consistent, high-quality content delivery, align goals with the business, and manage multiple workstreams across channels.

You will own large digital projects, coach staff, maintain strict processes, and build stakeholder relationships to deliver campaigns on time and to a global standard.

Qualifications

• At least 3 years of experience managing teams in a corporate environment.
• Systematic, process-first mindset with strong documentation and standardisation.
• Strong written and verbal communication skills across senior stakeholders and junior reports.
• Experience managing offshore or distributed teams across time zones.
• Highly organised with strong prioritisation instincts and ability to manage multiple workstreams.

Responsibilities

• Lead and hold accountable a team of eCommerce Merchandisers across varying levels of seniority and locations.
• Own the delivery of large, complex digital projects including global and multi-lingual market content.
• Coach and develop Merchandisers with structured development plans aligned to business objectives.
• Create transparency across all workstreams with reporting, prioritisation and risk escalation.
• Establish and enforce clear operational standards, workflows and quality gates.
• Identify underperforming practices and implement structured improvement plans.
• Set the tone for professional communication with stakeholders at all levels.

Job description

About us Dyson is a global technology company driven by the ambition to solve problems others ignore. We've reinvented everyday products, from cordless vacuums and robots to bladeless fans, purifiers, and pioneering personal care technology like the Dyson Supersonic™, Airwrap™, Corrale™ and Airstrait™. Our inventions are now in homes across 75 countries, powering Dyson's rapid growth and expanding portfolio.

Our culture thrives on constant change. It's fast-paced, dynamic, perfect for people with the courage, resilience, and self-belief to challenge convention and pursue better solutions. At Dyson, attitude matters as much as experience, and "good enough" simply isn't.

Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences and service that explain our machines, their benefits and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines.

The Experience Manager is accountable for one of the teams who publish digital content and experiences within a cluster of Dyson markets. The focus of the role and the teams that it leads is to ensure these experiences are truly exceptional. This includes driving consistency, discipline, and high standards of process adherence across the team.

You will be accountable for updates and maintenance for all web content across Dyson.com, as well as working with markets within your cluster to support content updates across other channels ensuring all new product campaigns are completed on time and accurately, with ongoing updates to customer facing UX, copy, and imagery.

About the Role The Experience Manager is responsible for a team of eCommerce Merchandisers, at varying levels of role and experience and based in different locations, who support enablement of content across digital channels across various markets. This involves managing the resource across various work streams, lining up the team's goals with the goals of the business, and providing input for the team's career development.

The responsibilities of the role are as follows:

Lead and hold accountable a team of eCommerce Merchandisers across varying levels of seniority and locations, setting unambiguously clear expectations, providing structured direction, and ensuring consistently high-quality output and stakeholder service.

Own the delivery of large, complex digital projects including global and multi-lingual market content, with full accountability for scope, timeline, quality, and stakeholder alignment from briefing through to publication.

Coach and develop your Merchandisers by taking time to genuinely understand individual development needs, aligning them with team requirements and wider business objectives, and creating structured plans that move people forward.

Create full transparency across all workstreams through structured reporting, clear prioritisation frameworks, and proactive risk escalation to the Senior Merchandising Manager and Global Digital Delivery & Merchandising Director - so that nothing lands as a surprise.

Establishing and enforcing clear operational standards, including workflows, documentation practices, and quality gates, ensuring the team operates with consistency and accountability across all markets and channels.

Proactively identifying underperforming habits or inefficient practices within the team and implementing structured improvement plans to address them, not waiting to be asked.

Setting the tone for professional communication across the team, coaching Merchandisers on how to engage stakeholders clearly, confidently, and appropriately for their audience.

Influence at all levels of the organisation, building strong, productive relationships grounded in credibility and follow-through, inspiring your immediate team and broader collaborators to operate at a higher standard, not just a comfortable one.

About you At least 3 years of experience managing teams, ideally within a structured corporate environment where process discipline and quality standards were non-negotiable

A systematic, process-first mindset: you naturally document, standardise, and create frameworks before delegating, and you hold people to them

Strong written and verbal communication skills, with a track record of adapting your style across senior stakeholders, technical teams, and junior reports without losing clarity or authority

Experience managing offshore or distributed teams, with the structure and rigour to maintain alignment across time zones and locations

Highly organised with strong prioritisation instincts, able to manage multiple concurrent workstreams without losing sight of deadlines or dependencies.

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.

Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners.

At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.

Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter.

We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.