Dutch-Speaking Travel Support Specialist (Hybrid Role)

Nordic Jobs Worldwide; Amsterdam; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Hybrid work model

Travel allowance

Home office allowance

Holiday allowance

Year-end bonus

Pension plan

Bicycle plan

Flight discounts

International work abroad

Continuous training

Modern office Amsterdam

Social events

Descripción de la vacante

Nordic Jobs Worldwide is seeking a Dutch-speaking Customer Service Representative in Amsterdam to assist passengers with travel-related inquiries and deliver outstanding service. The role offers paid full-time training, a hybrid working model with at least two days from home, and strong development opportunities within an international environment.

Ideal candidates will be fluent in Dutch and English, have experience in customer service, and thrive in a team-oriented, proactive setting.

Formación

• MBO level 4 or equivalent working and thinking level.
• Experience in customer service or call center preferred.
• Fluent in Dutch and English, both written and spoken.
• Strong communication and problem-solving skills.
• Comfortable with complex computer systems.
• Team player with an international mindset.
• Flexible, service-oriented and proactive attitude.

Responsabilidades

• Assist passengers via phone with questions about bookings, flights, luggage, upgrades and loyalty programs.
• Provide accurate and efficient solutions to customer inquiries.
• Handle special requests and complex cases with a solution-oriented mindset.
• Use reservation and CRM systems to manage customer interactions.
• Deliver excellent service and exceed customer expectations.
• Collaborate with colleagues and other departments to ensure smooth operations.
• Continuously develop product knowledge through training and cross-skilling.

Conocimientos

Dutch language

English language

Communication

Problem solving

Teamwork

CRM familiarity

Educación

MBO level 4

Herramientas

CRM systems

Reservation systems

Descripción del empleo

Nordic Jobs Worldwide is seeking a Dutch-speaking Customer Service Representative in Amsterdam to assist passengers with travel-related inquiries and deliver outstanding service. The role offers paid full-time training, a hybrid working model with at least two days from home, and strong development opportunities within an international environment.

Ideal candidates will be fluent in Dutch and English, have experience in customer service, and thrive in a team-oriented, proactive setting.