Dutch-Speaking Travel Service Agent | Hybrid & Training

Multilingual Jobs Worldwide; Amsterdam; Hybrid; EUR 22,000 - 31,000; Full time

Benefits offered by this job

Hybrid work

Travel allowance

WFH allowance

Pension plan

Flight discounts

Career development

Amsterdam office

Social events

Job summary

Multilingual Jobs Worldwide is seeking a Dutch-speaking Customer Service Representative in Amsterdam to support passengers with travel inquiries. The role offers a paid training program, a hybrid working model, and opportunities for development in an international environment.

You will handle bookings, flights, luggage questions, loyalty programs, and collaborate with colleagues while using CRM systems. The position includes a seven-month contract, two days per week from home, and benefits such

Qualifications

• MBO level 4 or equivalent working and thinking level.
• Experience in customer service or call center preferred.
• Fluent in Dutch and English, both written and spoken.
• Strong communication and problem-solving skills.
• Comfortable working with complex computer systems.
• Team player with an international mindset.
• Flexible, service-oriented and proactive attitude.

Responsibilities

• Assist passengers via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
• Provide accurate and efficient solutions to customer inquiries
• Handle special requests and complex cases with a solution-oriented mindset
• Use reservation and CRM systems to manage customer interactions
• Deliver excellent service and exceed customer expectations
• Collaborate with colleagues and other departments to ensure smooth operations
• Continuously develop product knowledge through training and cross-skilling

Skills

Fluent Dutch

Fluent English

Communication

Problem solving

Education

MBO level 4

Tools

CRM systems

Reservation systems

Job description

Multilingual Jobs Worldwide is seeking a Dutch-speaking Customer Service Representative in Amsterdam to support passengers with travel inquiries. The role offers a paid training program, a hybrid working model, and opportunities for development in an international environment.

You will handle bookings, flights, luggage questions, loyalty programs, and collaborate with colleagues while using CRM systems. The position includes a seven-month contract, two days per week from home, and benefits such