Dutch-Speaking Travel Support Specialist

CB Talents SP; Amsterdam; On-site; EUR 18,000 - 28,000; Full time

Job summary

A travel service company is seeking a Dutch-speaking Customer Expert in Amsterdam. The role focuses on supporting business partners through email and phone, handling ticketing, bookings, and travel services. Ideal candidates should have proficiency in Dutch and English, excellent communication skills, and a customer-centered approach. Additional qualifications include a degree or equivalent customer service experience, alongside strong PC skills and attention to detail. This is a fantastic opportunity to join a dynamic team in a growing sector.

Qualifications

• Dutch language proficiency (C1 or near-native) is mandatory.
• English proficiency (B2) is needed for training and internal communication.
• A college degree or high school diploma with customer service experience is required.

Responsibilities

• Provide product guidance and support on the use of internal tools.
• Assist business partners with booking changes and cancellations.
• Handle ticket issuance and service bookings through the ticketing system.
• Process manual refunds and special travel requests.
• Manage group travel requests including quotes.
• Register miles/loyalty points for clients.
• Support special requests and provide comprehensive ticket assistance.
• Handle complex travel scenarios like booking changes.

Skills

Dutch language proficiency (C1 or near-native)

English proficiency (B2 level)

Strong written communication skills

Customer-focused mindset

Advanced PC knowledge

Ability to multitask

Attention to detail

Typing speed of at least 25 words per minute

Education

College degree or high school diploma with at least 6 months of customer service experience

Tools

MS Office

Job description

A travel service company is seeking a Dutch-speaking Customer Expert in Amsterdam. The role focuses on supporting business partners through email and phone, handling ticketing, bookings, and travel services. Ideal candidates should have proficiency in Dutch and English, excellent communication skills, and a customer-centered approach. Additional qualifications include a degree or equivalent customer service experience, alongside strong PC skills and attention to detail. This is a fantastic opportunity to join a dynamic team in a growing sector.