Dutch speaking Sales & Service Agent to Amsterdam

Multilingual Jobs Worldwide; Amsterdam; Hybrid; EUR 22,000 - 31,000; Full time

Benefits offered by this job

Hybrid work

Travel allowance

WFH allowance

Pension plan

Flight discounts

Career development

Amsterdam office

Social events

Job summary

Multilingual Jobs Worldwide is seeking a Dutch-speaking Customer Service Representative in Amsterdam to support passengers with travel inquiries. The role offers a paid training program, a hybrid working model, and opportunities for development in an international environment.

You will handle bookings, flights, luggage questions, loyalty programs, and collaborate with colleagues while using CRM systems. The position includes a seven-month contract, two days per week from home, and benefits such

Qualifications

• MBO level 4 or equivalent working and thinking level.
• Experience in customer service or call center preferred.
• Fluent in Dutch and English, both written and spoken.
• Strong communication and problem-solving skills.
• Comfortable working with complex computer systems.
• Team player with an international mindset.
• Flexible, service-oriented and proactive attitude.

Responsibilities

• Assist passengers via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
• Provide accurate and efficient solutions to customer inquiries
• Handle special requests and complex cases with a solution-oriented mindset
• Use reservation and CRM systems to manage customer interactions
• Deliver excellent service and exceed customer expectations
• Collaborate with colleagues and other departments to ensure smooth operations
• Continuously develop product knowledge through training and cross-skilling

Skills

Fluent Dutch

Fluent English

Communication

Problem solving

Education

MBO level 4

Tools

CRM systems

Reservation systems

Job description

Do you want to work in the travel industry and build a career in customer service? Our client is looking for Dutch-speaking Customer Service Representatives in Amsterdam!

Join our client’s team as a Customer Service Representative, assisting passengers with travel-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.

What will you do?

• Assist passengers via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
• Provide accurate and efficient solutions to customer inquiries
• Handle special requests and complex cases with a solution-oriented mindset
• Use reservation and CRM systems to manage customer interactions
• Deliver excellent service and exceed customer expectations
• Collaborate with colleagues and other departments to ensure smooth operations
• Continuously develop product knowledge through training and cross-skilling

Candidate profile

• Minimum MBO level 4 or equivalent working and thinking level
• Previous experience in customer service or call center is preferred
• Fluent in Dutch and English, both written and spoken
• Strong communication and problem-solving skills
• Comfortable working with complex computer systems
• Team player with an international mindset
• Flexible, service-oriented, and proactive attitude

Employer offers

• Paid full-time training (3 weeks)
• Seven-month contract with long-term opportunities
• Hybrid working model (minimum two days working from home)
• Travel allowance or full public transport reimbursement
• Work-from-home allowance
• Holiday allowance and end-of-year bonus
• Pension plan and additional benefits such as bicycle plan
• Flight ticket discounts after one year of employment
• Opportunity to work temporarily from abroad (conditions apply)
• Continuous training and career development opportunities
• Modern office environment in Amsterdam (Westerpark)
• Regular social events and team activities

About Amsterdam

Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.