Swedish or Norwegian Sales & Services Customer Service

Nordic Jobs Worldwide; Amsterdam; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Full-time training 8 weeks

Hybrid work model

Travel allowance

Home office allowance

Pension plan

Flight ticket discounts

Career development

Modern office in Amsterdam

Job summary

Nordic Jobs Worldwide is assisting a client in Amsterdam seeking a Customer Service Representative fluent in Swedish or Norwegian and English. You will handle passenger inquiries, bookings, and loyalty programs in a fast-paced travel environment.

The role offers paid full-time training (8 weeks), a seven-month contract with long-term opportunities, hybrid working (two days from home), travel allowances, a pension plan, and continuous development in an international team at a modern Westerpark

Qualifications

• Fluent in Swedish and/or Norwegian and English (written and spoken).
• Minimum MBO level 4 or equivalent.
• Experience in customer service or call center is preferred.

Responsibilities

• Assist passengers via phone with bookings, flights, luggage, upgrades, and loyalty programs.
• Provide accurate and efficient solutions to customer inquiries.
• Handle complex requests with a solution-oriented mindset.
• Use reservation and CRM systems to manage customer interactions.
• Deliver excellent service and exceed customer expectations.
• Collaborate with colleagues and other departments to ensure smooth operations.
• Continuously develop product knowledge through training and cross-skilling.

Skills

Fluent Swedish

Fluent Norwegian

Fluent English

Strong communication

Problem solving

Team player

Education

MBO level 4

Tools

CRM systems

Reservation systems

Job description

Do you want to work in the travel industry and build a career in customer service? Our client is looking for Swedish/Norwegian-speaking Sales & Services Customer Service in Amsterdam!

Join our client's team as a Customer Service Representative, assisting passengers with travel-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.

What will you do?

• Assist passengers via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
• Provide accurate and efficient solutions to customer inquiries
• Handle special requests and complex cases with a solution-oriented mindset
• Use reservation and CRM systems to manage customer interactions
• Deliver excellent service and exceed customer expectations
• Collaborate with colleagues and other departments to ensure smooth operations
• Continuously develop product knowledge through training and cross-skilling

Candidate profile

• Minimum MBO level 4 or equivalent working and thinking level
• Previous experience in customer service or call center is preferred
• Fluent in Swedish/Norwegian and English, both written and spoken
• Strong communication and problem-solving skills
• Comfortable working with complex computer systems
• Team player with an international mindset
• Flexible, service-oriented, and proactive attitude

Employer offers

• Paid full-time training (8 weeks)
• Seven-month contract with long-term opportunities
• Hybrid working model (minimum two days working from home)
• Travel allowance or full public transport reimbursement
• Work-from-home allowance
• Holiday allowance and end-of-year bonus
• Pension plan and additional benefits such as bicycle plan
• Flight ticket discounts after one year of employment
• Opportunity to work temporarily from abroad (conditions apply)
• Continuous training and career development opportunities
• Modern office environment in Amsterdam (Westerpark)
• Regular social events and team activities

About Amsterdam

Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.