Dutch-speaking Sales and Service Agent to Amsterdam, The Netherlands

Nordic Jobs Worldwide; Amsterdam; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Paid full-time training

Hybrid working model

25 vacation days

Travel allowance

Work-from-home allowance

Pension plan

Flight ticket discounts

Career development opportunities

Job summary

Nordic Jobs Worldwide is seeking a Dutch-speaking Customer Service Representative in Amsterdam. You will assist passengers by phone with bookings and travel questions, deliver top-notch support, and use CRM and reservation systems.

The role includes a paid training program, a seven-month contract, and a hybrid work setup with two days at home. You should have MBO level 4, be fluent in Dutch and English, and enjoy working in an international team.

Qualifications

• MBO level 4 or equivalent working and thinking level.
• Previous experience in customer service or call center is preferred.
• Fluent in Dutch and English, both written and spoken.
• Strong communication and problem-solving skills.
• Comfortable working with complex computer systems.
• Team player with an international mindset.
• Flexible, service-oriented attitude.

Responsibilities

• Assist passengers via phone with bookings, flights, luggage, upgrades, and loyalty programs.
• Provide accurate and efficient solutions to customer inquiries.
• Handle special requests and complex cases with a solution-oriented mindset.
• Use reservation and CRM systems to manage customer interactions.
• Deliver excellent service and exceed customer expectations.
• Collaborate with colleagues and other departments to ensure smooth operations.
• Continuously develop product knowledge through training and cross-skilling.

Skills

Dutch fluency

English fluency

Communication skills

Problem solving

CRM systems

Team player

Education

MBO Level 4

Tools

Reservation systems

CRM software

Job description

Do you want to work in the travel industry and build a career in customer service? Our client is looking for Dutch-speaking Customer Service Representatives in Amsterdam!

Join our client’s team as a Customer Service Representative, assisting passengers with travel-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.

What will you do?

• Assist passengers via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs

• Provide accurate and efficient solutions to customer inquiries

• Handle special requests and complex cases with a solution-oriented mindset

• Use reservation and CRM systems to manage customer interactions

• Deliver excellent service and exceed customer expectations

• Collaborate with colleagues and other departments to ensure smooth operations

• Continuously develop product knowledge through training and cross-skilling

Candidate profile

• Minimum MBO level 4 or equivalent working and thinking level

• Previous experience in customer service or call center is preferred

• Fluent in Dutch and English, both written and spoken

• Strong communication and problem-solving skills

• Comfortable working with complex computer systems

• Team player with an international mindset

• Flexible, service-oriented, and proactive attitude

Employer offers

• Paid full-time training (3 weeks)

• Seven-month contract with long-term opportunities

• 25 vacation days (full-time basis)

• Hybrid working model (minimum two days working from home)

• Travel allowance or full public transport reimbursement

• Work-from-home allowance

• Holiday allowance and end-of-year bonus

• Pension plan and additional benefits such as bicycle plan

• Flight ticket discounts after one year of employment

• Opportunity to work temporarily from abroad (conditions apply)

• Continuous training and career development opportunities

• Modern office environment in Amsterdam (Westerpark)

• Regular social events and team activities

About Amsterdam

Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic –speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.