Finnish-speaking Sales and Service Agent to Amsterdam, The Netherlands

Nordic Jobs Worldwide; Amsterdam; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid full-time training

Seven-month contract

25 vacation days

Hybrid working model

Travel allowance or reimbursements

Work-from-home allowance

Holiday allowance

Pension plan

Bicycle plan

Flight ticket discounts after one year

Work abroad opportunities

Continuous training

Modern Amsterdam office (Westerpark)

Regular social events

Résumé du poste

Nordic Jobs Worldwide is recruiting a Finnish-speaking Customer Service Representative to join our Amsterdam team. You will assist passengers by phone, handle inquiries, and use CRM and reservation systems.

The role offers a paid training program, a seven-month contract with long-term opportunities, 25 vacation days, and a hybrid work model with two days from home. The position sits in a modern office in Amsterdam (Westerpark) with international colleagues and ongoing training to develop product

Qualifications

• Experience in customer service or call centers preferred.
• Fluent in Finnish and English, both written and spoken.
• Able to navigate complex computer systems.
• Strong communication and problem-solving skills.
• Team player with international mindset.

Responsabilités

• Assist passengers via phone with bookings, flights, luggage, upgrades, and loyalty programs.
• Provide accurate and efficient solutions to customer inquiries.
• Handle special requests and complex cases with a solution-oriented mindset.
• Use reservation and CRM systems to manage customer interactions.
• Deliver excellent service and exceed customer expectations.
• Collaborate with colleagues and other departments to ensure smooth operations.
• Continuously develop product knowledge through training and cross-skilling.

Connaissances

Customer service experience

Call center experience

Communication skills

Problem-solving

Team player

International mindset

Formation

Minimum MBO level 4

Outils

CRM systems

Reservation systems

Description du poste

Do you want to work in the travel industry and build a career in customer service? Our client is looking for Finnish-speaking Customer Service Representatives in Amsterdam!

Join our client's team as a Customer Service Representative, assisting passengers with travel-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.

What will you do?

• Assist passengers via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs
• Provide accurate and efficient solutions to customer inquiries
• Handle special requests and complex cases with a solution-oriented mindset
• Use reservation and CRM systems to manage customer interactions
• Deliver excellent service and exceed customer expectations
• Collaborate with colleagues and other departments to ensure smooth operations
• Continuously develop product knowledge through training and cross-skilling

Candidate profile

• Minimum MBO level 4 or equivalent working and thinking level
• Previous experience in customer service or call center is preferred
• Fluent in Finnish and English, both written and spoken
• Strong communication and problem-solving skills
• Comfortable working with complex computer systems
• Team player with an international mindset
• Flexible, service-oriented, and proactive attitude

Employer offers

• Paid full-time training (3 weeks)
• Seven-month contract with long-term opportunities
• 25 vacation days (full-time basis)
• Hybrid working model (minimum two days working from home)
• Travel allowance or full public transport reimbursement
• Work-from-home allowance
• Holiday allowance and end-of-year bonus
• Pension plan and additional benefits such as bicycle plan
• Flight ticket discounts after one year of employment
• Opportunity to work temporarily from abroad (conditions apply)
• Continuous training and career development opportunities
• Modern office environment in Amsterdam (Westerpark)
• Regular social events and team activities

About Amsterdam

Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.