Dutch-speaking Remote Customer Support Specialist (Greece)

Cross Border Talents; Amsterdam; Remote; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation support

Hotel accommodation during relocation

Flights reimbursement

Job summary

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. The role involves assisting with inquiries, providing information, and resolving issues to ensure a smooth customer experience.

Responsibilities include handling Dutch and English communications via email, chat and phone, maintaining service quality, and escalating complex cases when needed. Training and onboarding are required.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone.
• Assisting customers with enquiries and resolving issues in a professional and timely manner.
• Providing accurate information and guidance based on customer needs.
• Identifying and addressing customer concerns, escalating more complex cases when necessary.
• Maintaining high standards of customer service and customer satisfaction.
• Following established procedures and quality guidelines.

Skills

Dutch proficiency (C1–C2)

English proficiency (C1–C2)

Strong communication

Problem solving

Job description

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. The role involves assisting with inquiries, providing information, and resolving issues to ensure a smooth customer experience.

Responsibilities include handling Dutch and English communications via email, chat and phone, maintaining service quality, and escalating complex cases when needed. Training and onboarding are required.