Dutch-Speaking iRobot Support Specialist — Relocation
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist to join our client in Bulgaria. You will provide expert technical assistance to iRobot users by phone, email and live chat, troubleshooting hardware and connectivity issues.
You will work on-site in Sofia within an international team, with relocation support, thorough training, and a monthly salary aligned with local market rates. Fluency in Dutch and strong communication are essential.
Qualifications
- Native or fluent Dutch required (spoken and written).
- Previous customer support or service experience preferred.
- Strong problem solving and clear communication skills.
Responsibilities
- Deliver expert technical support to customers regarding iRobot devices via phone, email, and live chat.
- Troubleshoot hardware and software connectivity issues for smart home products.
- Maintain high customer satisfaction with clear, empathetic communication in Dutch.
- Document customer interactions in the internal CRM system.
- Stay updated on iRobot product features and consumer electronics trends.
- Collaborate with internal teams to escalate to product engineering when needed.
- Achieve daily and monthly performance targets in a fast-paced environment.
- Work on-site in Sofia, Bulgaria, and join an international team.
- Prior experience in tech support is advantageous.
Skills
Tools
Job description
Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist to join our client in Bulgaria. You will provide expert technical assistance to iRobot users by phone, email and live chat, troubleshooting hardware and connectivity issues.
You will work on-site in Sofia within an international team, with relocation support, thorough training, and a monthly salary aligned with local market rates. Fluency in Dutch and strong communication are essential.
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