Dutch Speaking Customer Support - Paid Relocation to Sofia

Mercier Consultancy Medical; Netherlands; Remote; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Relocation Package

High Monthly Performance Bonus

Fully Paid Training

Health Insurance

Job summary

A consultancy firm is offering an entry-level position for a Dutch Speaking Customer Support Representative with paid relocation to Sofia, Bulgaria. The role involves providing outstanding support to Dutch-speaking clients, resolving inquiries, and maintaining customer records. Ideal candidates will be fluent in Dutch and have customer service experience. Competitive pay and performance bonuses are included in the benefits package.

Qualifications

• Fluency in Dutch and proficiency in English beneficial.
• Experience in customer service roles preferred.
• Strong communication skills focused on satisfaction.
• Excellent problem-solving abilities and proactive approach to inquiries.
• Familiarity with customer service software and CRM tools is advantageous.
• Ability to work independently and in a team.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide customer support to Dutch-speaking clients.
• Respond to inquiries regarding products and services.
• Resolve customer issues to enhance satisfaction.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with multiple departments to address complex customer needs.
• Stay up-to-date with products, services, and industry trends to ensure informed support.

Skills

Fluency in Dutch

Customer service experience

Strong communication skills

Problem-solving abilities

Problem solving

CRM tools

Team collaboration

Tools

CRM software

Chat platforms

Job description

Dutch Speaking Customer Support Representative – Paid Relocation to Sofia

Mercier Consultancy MD is thrilled to announce an opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to the vibrant city of Sofia, Bulgaria. In this role, you will be instrumental in providing exceptional support to our Dutch-speaking clients, addressing their inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Respond promptly and accurately to customer inquiries regarding products, services, and company policies.
• Effectively resolve customer issues and complaints to enhance satisfaction and loyalty.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with different departments to address complex customer needs and offer effective solutions.
• Keep up to date with the company’s products, services, and industry trends to ensure informed support.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is considered beneficial.
• Experience in customer service or support roles is highly preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Excellent problem-solving abilities and a proactive approach to customer inquiries.
• Familiarity with customer service software and CRM tools is advantageous.
• Ability to work both independently and collaboratively as part of a team.
• Willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural environment.

Benefits

• Competitive Monthly Salary.
• Fully Paid Relocation Package.
• High Monthly Performance Bonus.
• Fully Paid Training.
• Health Insurance.
• And much more.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries

IT Services and IT Consulting