Dutch-Speaking Support Specialist | Relocate to Bulgaria

Mercier Consultancy Group; Netherlands; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Signing bonus

Health insurance

Fully paid training

Career path

Job summary

Mercier Consultancy Group is looking for a Dutch Speaking Support Specialist to join its customer support team in Bulgaria. The role emphasizes delivering high-quality Dutch-language service across omnichannel channels and resolving inquiries with empathy and accuracy.

You will collaborate with international teams, maintain detailed records of interactions, and stay updated on product knowledge to provide precise information.

Qualifications

• Dutch-speaking (native or fluent) is mandatory.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication skills and a proactive mindset.
• Willingness to work in a multicultural, on-site environment.

Responsibilities

• Deliver omnichannel Dutch-speaking support to clients.
• Resolve customer inquiries and technical issues with empathy and accuracy.
• Maintain detailed records of customer interactions to support service improvements.
• Collaborate with international teams to optimize workflows and enhance client experience.
• Stay updated on product knowledge and service policies to provide precise information.
• Act as a brand ambassador, representing our clients with excellence in every interaction.
• Meet and exceed performance indicators established for the Dutch Speaking Support Specialist position in Bulgaria.

Skills

Dutch language

Customer support experience

Communication skills

Multicultural environment

On-site work

Job description

Mercier Consultancy Group is looking for a Dutch Speaking Support Specialist to join its customer support team in Bulgaria. The role emphasizes delivering high-quality Dutch-language service across omnichannel channels and resolving inquiries with empathy and accuracy.

You will collaborate with international teams, maintain detailed records of interactions, and stay updated on product knowledge to provide precise information.