Dutch-Speaking CX Specialist | Relocation & Training Included

Mercier Consultancy Group; Netherlands; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Relocation package

Performance bonus

Professional development

Signing bonus €1,500

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking CX Specialist for its Sofia, Bulgaria office. The role focuses on delivering exceptional omnichannel support to Dutch-speaking clients, resolving inquiries with empathy, and maintaining detailed records to improve service quality.

The position requires native or fluent Dutch and a proactive customer-service mindset. The package includes fully paid training, health insurance, a relocation package (flight, airport transfer, hotel), a signing

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• Strong command of English for collaboration in international office culture.
• Prior experience in Customer Support Services or a similar client-facing role is preferred.
• EU passport holder is required for all applicants.

Responsibilities

• Deliver exceptional omnichannel support to clients within the Customer Support Services sector.
• Resolve complex customer inquiries with professionalism, efficiency, and empathy.
• Maintain detailed customer records and provide accurate insights to improve service quality.
• Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.
• Identify trends in customer feedback to provide actionable suggestions to management.
• Stay updated on product knowledge and internal processes to ensure high-quality support.
• Contribute to a positive team environment while meeting KPIs.
• Native or fluent Dutch is mandatory for this role.

Skills

Dutch language

English language

Communication skills

Problem-solving

Customer service mindset

Job description

Mercier Consultancy Group is seeking a Dutch Speaking CX Specialist for its Sofia, Bulgaria office. The role focuses on delivering exceptional omnichannel support to Dutch-speaking clients, resolving inquiries with empathy, and maintaining detailed records to improve service quality.

The position requires native or fluent Dutch and a proactive customer-service mindset. The package includes fully paid training, health insurance, a relocation package (flight, airport transfer, hotel), a signing