Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Netherlands; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Signing bonus

Health insurance

Fully paid training

Career path

Job summary

Mercier Consultancy Group is looking for a Dutch Speaking Support Specialist to join its customer support team in Bulgaria. The role emphasizes delivering high-quality Dutch-language service across omnichannel channels and resolving inquiries with empathy and accuracy.

You will collaborate with international teams, maintain detailed records of interactions, and stay updated on product knowledge to provide precise information.

Qualifications

• Dutch-speaking (native or fluent) is mandatory.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent communication skills and a proactive mindset.
• Willingness to work in a multicultural, on-site environment.

Responsibilities

• Deliver omnichannel Dutch-speaking support to clients.
• Resolve customer inquiries and technical issues with empathy and accuracy.
• Maintain detailed records of customer interactions to support service improvements.
• Collaborate with international teams to optimize workflows and enhance client experience.
• Stay updated on product knowledge and service policies to provide precise information.
• Act as a brand ambassador, representing our clients with excellence in every interaction.
• Meet and exceed performance indicators established for the Dutch Speaking Support Specialist position in Bulgaria.

Skills

Dutch language

Customer support experience

Communication skills

Multicultural environment

On-site work

Job description

Dutch Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating career-defining opportunities for multilingual professionals across the globe.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a perfect match for those pursuing high-quality Dutch-speaking jobs within the thriving Customer Support Services industry, offering a seamless transition to a vibrant new professional chapter.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, ensuring high satisfaction levels within the Customer Support Services sector.
• Resolve complex customer inquiries and technical issues with empathy, accuracy, and professionalism.
• Maintain detailed records of customer interactions to contribute to the continuous improvement of our service standards.
• Collaborate with international teams to optimize workflows and enhance the overall client experience.
• Stay updated on product knowledge and service policies to provide precise information to users.
• Act as a brand ambassador, representing our clients with excellence in every interaction.
• Meet and exceed performance indicators established for the Dutch Speaking Support Specialist position in Bulgaria.
• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory for employment in Bulgaria).
• Proven experience in Customer Support Services or a similar client-facing role.
• Strong communication skills and a passion for helping people resolve their daily challenges.
• A proactive mindset and the ability to thrive in a multicultural, on-site environment.

What We Offer

• Competitive Monthly Salary reflective of your professional skills.
• Fully Paid Training to ensure your success in the Customer Support Services field.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Monthly Performance Bonus for high achievers.
• €1,500 Signing Bonus (one-time) for all new hires.
• An exciting career path among the best Dutch-speaking jobs currently available.

Life in Bulgaria

Bulgaria is rapidly becoming one of Europe’s most attractive destinations for expatriates, offering a perfect blend of rich history, modern city infrastructure, and breathtaking landscapes. When considering jobs in Bulgaria, you will find that the country offers a welcoming atmosphere, sunny climate, and a surprisingly low cost of living that allows for an exceptional quality of life.

Living in Bulgaria provides a unique opportunity to explore a country known for its exquisite culinary traditions, vibrant nightlife, and proximity to both mountains and the Black Sea coast. By securing a Dutch Speaking Support Specialist position in Bulgaria, you join a supportive community of international professionals who have found that the relocation appeal of the region is second to none.