Dutch Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Netherlands; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Relocation package

Performance bonus

Professional development

Signing bonus €1,500

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking CX Specialist for its Sofia, Bulgaria office. The role focuses on delivering exceptional omnichannel support to Dutch-speaking clients, resolving inquiries with empathy, and maintaining detailed records to improve service quality.

The position requires native or fluent Dutch and a proactive customer-service mindset. The package includes fully paid training, health insurance, a relocation package (flight, airport transfer, hotel), a signing

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• Strong command of English for collaboration in international office culture.
• Prior experience in Customer Support Services or a similar client-facing role is preferred.
• EU passport holder is required for all applicants.

Responsibilities

• Deliver exceptional omnichannel support to clients within the Customer Support Services sector.
• Resolve complex customer inquiries with professionalism, efficiency, and empathy.
• Maintain detailed customer records and provide accurate insights to improve service quality.
• Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.
• Identify trends in customer feedback to provide actionable suggestions to management.
• Stay updated on product knowledge and internal processes to ensure high-quality support.
• Contribute to a positive team environment while meeting KPIs.
• Native or fluent Dutch is mandatory for this role.

Skills

Dutch language

English language

Communication skills

Problem-solving

Customer service mindset

Job description

Dutch Speaking CX SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European talent acquisition and BPO solutions. We pride ourselves on connecting top-tier professionals with world-class opportunities, specializing in high-growth roles within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking an ambitious professional for a Dutch Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career while experiencing the vibrant culture of one of Europe’s most exciting emerging hubs for Dutch-speaking jobs.

Key Responsibilities

• Deliver exceptional omnichannel support to clients within the fast-paced Customer Support Services sector.

• Resolve complex customer inquiries with professionalism, efficiency, and a high degree of empathy.

• Maintain detailed customer records and provide accurate insights to improve service quality.

• Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.

• Identify trends in customer feedback to provide actionable suggestions to the management team.

• Stay updated on product knowledge and internal processes to ensure consistent, high-quality support.

• Contribute to a positive team environment while meeting individual and collective performance KPIs.

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Valid EU passport (required for all applicants).

• Prior experience in Customer Support Services or a similar client-facing role is preferred.

• Excellent communication and problem-solving skills with a service-oriented mindset.

• Ability to thrive in an on-site office environment in Sofia, Bulgaria.

• Strong command of English, allowing you to collaborate effectively within our international office culture.

What We Offer

• Competitive Monthly Salary reflecting your talent and expertise.

• Fully Paid Training to ensure you excel in your new career path.

• Comprehensive Health Insurance coverage.

• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.

• Generous Monthly Performance Bonus structures for top performers.

• Ongoing professional development and access to exclusive jobs in Bulgaria.

• €1,500 Signing Bonus (one-time) for all successful new hires.

Life in Bulgaria

Sofia is a city of remarkable contrast, blending ancient history with a modern, fast-growing international business atmosphere. Choosing to pursue one of our many Dutch-speaking jobs in Bulgaria means joining a lively community of expatriates who enjoy a Mediterranean-adjacent climate, stunning mountainous landscapes, and a vibrant nightlife. Bulgaria offers an incredibly high quality of life with an affordable cost of living, allowing you to enjoy your career to the fullest.

Relocating to Bulgaria is a life-changing adventure that we support every step of the way. With rich culinary experiences, a welcoming local population, and a thriving digital sector, you will find that living in Bulgaria provides the perfect work-life balance. Discover why so many professionals choose a Dutch Speaking CX Specialist position in Bulgaria for their next career move and immerse yourself in the rich culture of this hidden European gem.