Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Netherlands; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Access to premium workspace

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Customer Support Specialist to join our client in Sofia, Bulgaria. You will deliver multichannel support to Dutch-speaking clients and maintain accurate records in the CRM.

This role offers a fully paid relocation package, training, a signing bonus, and ongoing career growth in a fast-paced European market. English proficiency is required for internal communications, and prior customer support experience is preferred.

Qualifications

• Native or fluent Dutch spoken and written.
• English proficiency for internal communications.
• Prior experience in the Customer Support Services industry is preferred.

Responsibilities

• Deliver omnichannel support to Dutch-speaking clients via phone, email, and chat.
• Resolve inquiries with accurate records in CRM systems.
• Collaborate with cross-functional teams to resolve issues.
• Maintain brand voice and uphold company values.
• Aim to meet KPIs for response times and satisfaction.

Skills

Dutch language

Customer support

Multichannel support

CRM experience

English proficiency

Communication skills

EU passport

Job description

Dutch Speaking Customer Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite talent with top-tier organizations within the global Customer Support Services industry. We specialize in facilitating seamless transitions for high-caliber professionals seeking career advancement through the most competitive Dutch-speaking jobs currently available across Europe.

Job Overview

We are currently looking for a talented individual to join our client in Sofia, Bulgaria, for a Dutch Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication-focused professional looking to build their career while enjoying a premium relocation package and the vibrant, growing market for jobs in Bulgaria.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest service standards in the Customer Support Services sector.
• Resolve complex inquiries via phone, email, and chat with precision and cultural nuance.
• Maintain detailed and accurate records of customer interactions within our CRM systems.
• Collaborate with cross-functional teams to elevate and resolve technical or billing-related issues effectively.
• Represent the brand voice consistently while upholding the values of the organization.
• Contribute to the continuous improvement of support protocols and customer experience initiatives.
• Meet and exceed performance KPIs related to response times and customer satisfaction scores.
• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in written and spoken English for internal communications.
• Prior experience in the Customer Support Services industry is highly preferred.
• A solution-oriented mindset with excellent problem-solving skills.
• Ability to thrive in an on-site, fast-paced professional environment in Sofia.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• Access to premium workspace and career growth opportunities.
• And Much More…

Life in Bulgaria

Bulgaria is rapidly emerging as a premier destination for international professionals. Life in Bulgaria offers a unique blend of historical charm, modern amenities, and a Mediterranean-influenced climate that is perfect for those seeking a high quality of life. By choosing one of our many Dutch-speaking jobs here, you will experience a cost of living that allows for a luxury lifestyle while enjoying the social atmosphere of a bustling European hub.

Relocating to Bulgaria is a seamless process with our comprehensive support. From the vibrant nightlife and world-class cuisine of Sofia to the stunning natural landscapes across the country, Bulgaria provides an enriching backdrop for your career. Join the growing community of expats who have found professional success and personal fulfillment through these unique opportunities in Bulgaria.