Dutch-Speaking CX Rep: Remote or Athens

Cross Border Talents; Utrecht; Remote; EUR 18,000 - 21,000; Full time

Job summary

Cross Border Talents is hiring Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will handle inquiries in Dutch and English via email, chat and phone, ensuring a smooth and positive experience.

The role offers flexibility with remote work from Greece after onboarding in Athens, or on-site at the Athens office. Salary is paid 14 times per year (€1,500 gross per payment, averaging €1,750/month), with relocation support if needed.

Qualifications

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• Customer-oriented approach and professional attitude.
• Ability to work independently and in an international team.
• Willingness to complete onboarding and training.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Skills

Dutch proficiency

English proficiency

Communication skills

Problem solving

Customer-oriented

Independent worker

Team collaboration

Job description

Cross Border Talents is hiring Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will handle inquiries in Dutch and English via email, chat and phone, ensuring a smooth and positive experience.

The role offers flexibility with remote work from Greece after onboarding in Athens, or on-site at the Athens office. Salary is paid 14 times per year (€1,500 gross per payment, averaging €1,750/month), with relocation support if needed.