Dutch-Speaking Travel Support Specialist (Remote/On-site)

Cross Border Talents; 's-Hertogenbosch; A distancia; EUR 19.000 - 23.000; Jornada completa

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Hotel accommodation near office during

Relocation assistance

Descripción de la vacante

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with inquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Choose one of two work models: remote from anywhere in Greece after onboarding in Athens, or on-site at the Athens office. Salary details are provided in the ad.

Formación

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• A customer-oriented approach and a professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Responsabilidades

• Providing customer support in Dutch and English via email, chat and phone.
• Assisting customers with enquiries and resolving issues in a professional and timely manner.
• Providing accurate information and guidance based on customer needs.
• Identifying and addressing customer concerns, escalating more complex cases when necessary.
• Maintaining high standards of customer service and customer satisfaction.
• Following established procedures and quality guidelines.

Conocimientos

Dutch

English

Descripción del empleo

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will assist customers with inquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Choose one of two work models: remote from anywhere in Greece after onboarding in Athens, or on-site at the Athens office. Salary details are provided in the ad.