Dutch-speaking Customer Support Agent – Porto (Relocation)

WW Talents; Leeuwarden; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

14 salaries

Job summary

WW Talents in Porto, Portugal is seeking a Customer Support Representative to deliver professional, empathetic assistance across markets. You will handle inquiries, resolve issues, and ensure high-quality service in a 24/7 rotational environment.

The role requires fluent Dutch and C1 English, strong communication skills, and the ability to learn and manage large information sets. Accommodation support is offered during relocation and a welcome bonus is provided.

Qualifications

• Fluent verbal and written Dutch communication.
• C1 level English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Skills

Dutch

English (C1)

Customer service

Communication

Empathy

Problem solving

Attention to detail

Learn quickly

Job description

WW Talents in Porto, Portugal is seeking a Customer Support Representative to deliver professional, empathetic assistance across markets. You will handle inquiries, resolve issues, and ensure high-quality service in a 24/7 rotational environment.

The role requires fluent Dutch and C1 English, strong communication skills, and the ability to learn and manage large information sets. Accommodation support is offered during relocation and a welcome bonus is provided.