Dutch-Speaking Support Pro — 24/7 Porto Onsite

WW Talents; Amsterdam; On-site; EUR 21,000 - 23,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus (€4,000)

Food allowance (€7.63/day)

Job summary

WW Talents in Porto, Portugal is seeking a Customer Support Representative to deliver professional, empathetic service across markets. You will handle inquiries, resolve issues, and maintain high service quality in a fast-paced setting.

The role requires Dutch fluency and strong English, 24/7 rotational shifts, and accommodation support. Join an international team and benefit from a welcome bonus and daily meal allowance.

Qualifications

• Fluent verbal and written Dutch required.
• English at C1 level or higher.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Comfortable working in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Skills

Dutch language proficiency

Fluent English (C1)

Customer service

Problem solving

Attention to detail

Empathy & active listening

Performance under pressure

Multi-market support

Job description

WW Talents in Porto, Portugal is seeking a Customer Support Representative to deliver professional, empathetic service across markets. You will handle inquiries, resolve issues, and maintain high service quality in a fast-paced setting.

The role requires Dutch fluency and strong English, 24/7 rotational shifts, and accommodation support. Join an international team and benefit from a welcome bonus and daily meal allowance.