Dutch-Speaking Support Agent – Porto (Onsite, 24/7)

WW Talents; Arnhem; On-site; EUR 19,000 - 24,000; Full time

Benefits offered by this job

Welcome Bonus

Accommodation support

Food allowance

Job summary

WW Talents is seeking a Customer Support Representative to provide professional, efficient, and empathetic support to customers across multiple markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

Fluent Dutch and C1 English are required, with strong customer service and communication skills. The role operates in a 24/7 rotational environment and onsite in Porto, Portugal.

Qualifications

• Fluent verbal and written communication in Dutch.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to learn, retain, and manage large amounts of information.
• Comfortable working in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Skills

Dutch

English (C1)

Customer service

Problem solving

Attention to detail

Organizational skills

Active listening

Empathy

Communication skills

Stress management

Job description

WW Talents is seeking a Customer Support Representative to provide professional, efficient, and empathetic support to customers across multiple markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

Fluent Dutch and C1 English are required, with strong customer service and communication skills. The role operates in a 24/7 rotational environment and onsite in Porto, Portugal.