Dutch-Speaking Customer Success Leader — ERP Cloud

UNIT4 NV; Netherlands; Remote; EUR 60,000 - 95,000; Full time

Benefits offered by this job

Remote working opportunities

Flexible Leave Paid Time Off policy

Global Wellbeing Days

Growth opportunities

Job summary

UNIT4 NV in the Netherlands is seeking a Customer Success Manager who will be the Voice of the customer, gathering feedback and turning insights into action to improve retention and product value.

You will lead quarterly business reviews with executives, advocate for customer needs across product, R&D and support, and work with sales to identify up-sell and cross-sell opportunities, while traveling up to 20%.

Qualifications

• Strong ability to build long-term customer relationships and retain ARR.
• Experience in cloud software customer value and ERP/HCM is a plus.
• Fluent in Dutch and English (verbal and written).
• Willingness to travel up to 20%.
• Proactive and collaborative with cross-functional teams.

Responsibilities

• Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.
• Deliver added value services through our offerings to increase product value and adoption
• Identify and drive new sales opportunities (up/cross-sell through CSM qualified leads) in cooperation with your colleagues in sales.
• Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.
• Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The“why” behind their investment/engagement)
• Be able to develop and provide virtual(semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s).
• Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)

Skills

Dutch speaking

Customer relationship

Travel up to 20%

Job description

UNIT4 NV in the Netherlands is seeking a Customer Success Manager who will be the Voice of the customer, gathering feedback and turning insights into action to improve retention and product value.

You will lead quarterly business reviews with executives, advocate for customer needs across product, R&D and support, and work with sales to identify up-sell and cross-sell opportunities, while traveling up to 20%.