Dutch Speaking Customer Experience Representative

French Selection (FS); Eindhoven; Hybrid; EUR 24,000 - 40,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

French Selection (FS) in Eindhoven, NL, seeks a Dutch Speaking Customer Experience Representative to empower Dutch-speaking markets. This hybrid role involves in-office collaboration and remote work, supporting order processing and customer success.

You will engage via phone, email, and digital channels, resolve inquiries, and contribute to revenue growth while maintaining CRM data accuracy and customer satisfaction. English is the internal business language.

Qualifications

• Fluency in Dutch and English; other languages helpful but not required.
• Customer service or account management experience is desirable.

Responsibilities

• Provide professional inbound customer support via phone, email, and digital channels.
• Process customer orders accurately and timely with follow-up.
• Handle product, delivery, account and order-related inquiries.
• Manage customer complaints professionally and resolve issues effectively.
• Build customer relationships and support upselling where appropriate.
• Maintain accurate CRM and order records.
• Collaborate with Sales and Marketing to support retention and growth.

Skills

Dutch language

English language

Tools

CRM systems

Job description

Eindhoven, Netherlands

Ref: 765DU

Company Profile

A growing international B2B organisation operating across Europe, with a strong focus on customer experience, customer satisfaction, long-term client relationships and commercial growth. The company offers a collaborative, multicultural working environment where English is the internal business language.

Responsibilities

Dutch Speaking Customer Experience Representative

Location: Eindhoven, North Brabant, Netherlands (Hybrid)

Hybrid work: 3 days per week in the office, 2 days working from home

Salary: Up to €40,000 per annum

Ref: 765DU

Main Duties

To deliver high-quality customer service and proactive customer engagement for Dutch-speaking markets, supporting order processing, customer satisfaction, account management and revenue growth initiatives.

The Role

• Provide professional inbound customer support via phone, email and digital channels
• Process customer orders accurately and efficiently, ensuring timely follow-up
• Handle product, delivery, account and order-related customer queries
• Manage customer complaints professionally and ensure effective resolution
• Build strong customer relationships and deliver an excellent customer experience
• Identify opportunities to recommend complementary products and support upselling where appropriate
• Support the onboarding of new customers and re-engagement of inactive accounts
• Maintain accurate and up-to-date CRM and order management system records
• Work closely with Sales and Marketing teams to support customer retention and commercial activity
• Contribute to a small, collaborative and customer-focused team environment

Candidate's Profile

• Fluent in Dutch and English (internal communication and training conducted in English)
• Additional languages such as German are beneficial but not essential
• Previous experience in customer service, customer support, customer experience, sales support or account management is desirable (open to varied backgrounds)
• Comfortable managing both inbound and outbound customer calls
• Confident, friendly and customer-focused with strong communication skills
• Organised, proactive and detail-oriented with excellent administrative skills
• Experience with CRM systems, order processing or customer relationship management is advantageous
• Commercially aware, with the ability to identify customer needs and appropriate upselling opportunities

Salary

Up to €40,000 per annum