Customer Service Agent

Arden White; Schiphol-Rijk; Hybrid; EUR 33,000 - 38,000; Full time

Benefits offered by this job

8% holiday pay

Fully funded pension

Healthcare contribution €125

Home-working allowance €40

25 days annual leave

Travel allowance

Modern office in Schiphol-Rijk

Team events

Annual bonus scheme

Job summary

Arden White Recruitment is partnering with a leading technology and mobility solutions company to recruit for a customer service role in Schiphol-Rijk. The position is 50/50 hybrid and requires fluent Dutch (spoken, written and reading) and business-level English.

You will be the first point of contact for business customers via phone, email and chat, resolving enquiries, processing feedback and ensuring a high-quality customer experience.

Qualifications

• Fluent Dutch (speaking, reading and writing) and business-level English.
• Experience in customer service, ideally in B2B, financial services, technical support, hospitality or retail.
• Able to use multiple systems and learn new technologies.

Responsibilities

• Support business customers and drivers via phone, email and chat.
• Handle and resolve customer enquiries.
• Liaise with external partners on technical issues.
• Manage customer information and process feedback.
• Handle complaints professionally and ensure follow-up.

Skills

Fluent Dutch (spoken, written, reading

Business-level English

Customer service experience

Tools

Salesforce

Job description

Location Schiphol- Rijk, Schiphol- Zuidoost, Netherlands Sector Automotive Salary 3,000.00 EU to 3,400.00 EU per month

Arden White Recruitment is partnering with a leading technology and mobility solutions company that is expanding its Customer Service team based in their stunning offices in Schipol-Rijk (50/50 Hybrid). We are looking for a customer-focused professional with fluent Dutch language skills (spoken, written and reading) and business-level English. In this role, you will be the first point of contact for business customers via phone, email and chat. You will help customers with enquiries, resolve issues and deliver an outstanding customer experience.

What will you be doing?

• Supporting business customers and drivers via phone, email and chat
• Handling and resolving customer enquiries
• Liaising with external partners on technical issues
• Managing customer information and processing feedback
• Handling complaints professionally and ensuring effective follow-up
• Working across multiple systems, including Salesforce
• Contributing ideas and improvements within a growing customer service department

What are we looking for?

• Fluent Dutch language skills (speaking, reading and writing)
• Business-level English
• Customer service experience, ideally within B2B, financial services, technical support, hospitality or retail
• Strong communication and problem-solving abilities
• Confidence using multiple systems and learning new technologies
• A professional, adaptable and customer-focused approach

What's on offer?

• €3,000 - €3,400 gross monthly salary (depending on experience)
• 8% holiday pay
• Fully funded pension scheme
• €125 gross monthly healthcare contribution
• €40 net monthly home-working allowance
• 25 days annual leave
• NS Business Card or €0.23/km travel allowance
• Modern office in Schiphol-Rijk with on-site parking
• Regular team events and excellent career development opportunities
• Eligibility for the annual bonus scheme, subject to employment dates and company performance