Customer Care Agent (NL/EN) – Amsterdam (Diemen)

Adaequatio Services; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Job summary

This Amsterdam-based client is seeking a Customer Service Specialist who excels at building strong relationships and delivering effective solutions with a positive, professional attitude. You will be the first point of contact for customers, ensuring high-quality support and guidance on technical issues, tax questions, and general requests.

Responsibilities include handling calls, emails and chats; logging interactions; maintaining the customer database; and proactively identifying opportunities

Qualifications

• At least a few years of experience in a similar customer service or support role.
• Strong technical affinity: able to analyse technical issues and explain them clearly.
• Ability to resolve customer queries according to established standards and procedures.
• Excellent communication and interpersonal skills in Dutch or French (spoken and written).
• Good command of English.
• Organised, service-oriented, and detail-focused.

Responsibilities

• Handle a high volume of incoming calls, emails, and chat requests in line with company standards.
• Provide support and appropriate solutions to customers regarding technical issues, tax regulations, privacy policies, and system functionality.
• Accurately log customer interactions.
• Maintain and update the company database.
• Demonstrate strong customer focus by consistently going the extra mile.
• Enhance customer communication by adding value and proactively identifying opportunities or leads.

Skills

Customer service experience

Technical affinity

Communication skills

Dutch or French fluency

English proficiency

Organised and detail-focused

Job description

Overview

We are looking for a Customer Service Specialist who excels at building strong relationships and delivering effective solutions with a positive and professional attitude.

As a Customer Service Specialist for our client, based in Amsterdam in the Netherlands, you will be the first point of contact for customers, ensuring they receive high-quality support and effective solutions. Your responsibilities will include resolving technical issues, providing guidance on tax-related questions, and efficiently handling general customer requests with professionalism and attention to detail.

Responsibilities

• Handle a high volume of incoming calls, emails, and chat requests in line with company standards.
• Provide support and appropriate solutions to customers regarding technical issues, tax regulations, privacy policies, and system functionality.
• Accurately log customer interactions.
• Maintain and update the company database.
• Demonstrate strong customer focus by consistently going the extra mile.
• Enhance customer communication by adding value and proactively identifying opportunities or leads.

Your Qualifications

• At least a few years of experience in a similar customer service or support role.
• Strong technical affinity: able to analyse technical issues and explain them clearly.
• Ability to resolve customer queries according to established standards and procedures.
• Excellent communication and interpersonal skills in Dutch or French (spoken and written).
• Good command of English.
• Organised, service-oriented, and detail-focused.

Your Qualities

We are looking for someone who identifies with the following core values: enthusiastic, customer-focused, innovative, and sustainable. You are well organised, communicative, and able to prioritise effectively. You can quickly understand customer issues and provide empathetic and clear support. You naturally take ownership, work accurately, and remain calm in stressful situations.

About Our Client

Our client is a leading European telematics and IoT platform. Their mission is to turn mobility data into actionable insights that enable organisations to achieve more with fewer resources.

The organisation operates across Europe with several hundred employees working from multiple international offices.

Additional information

• Start date: As soon as possible
• Contract: Full-time
• Location: Amsterdam
• Work model: Fully office-based (daily on-site presence required)

Equal opportunities

Our client is committed to fostering an inclusive environment for all employees. This commitment extends to ensuring recruitment practices and processes are as inclusive as possible. Candidates from all backgrounds are encouraged to apply and contribute to a diverse and equitable workplace.