Multilingual Customer Service Sales and Support Enigineers

PCSpecialist; Netherlands; Remote; EUR 31,000 - 33,000; Full time

Benefits offered by this job

Growth opportunities

Multicultural team

English as primary

Language-friendly

Free parking

Casual attire

Company discounts

Job summary

PC Specialist Ltd in the Netherlands (Heerlen) is seeking multilingual Customer Service Agents to join our service center. You will provide professional technical support, sales assistance, and aftersales support to customers, via phone, email, or chat.

Requirements include basic knowledge of computer components, familiarity with Windows, strong communication, and a customer-focused mindset. English is the primary language; multiple languages are welcome in our multicultural team.

Qualifications

• Customer service experience, preferably via phone and emails.
• Excellent written and verbal communication skills.
• Basic knowledge of current computer components and configuration.
• Familiarity with Windows operating systems.
• Punctuality, reliability, flexibility, and genuine care for customers.

Responsibilities

• Provide professional technical support, sales assistance, and aftersales support to customers.
• Handle customer inquiries via phone, email, or chat.
• Accurately process customer information in our administrative system, including order management and credit notes.
• Guide payments and refunds as necessary.
• Collaborate with our production and administration departments when required.
• Monitor and report customer satisfaction levels.

Skills

Customer service experience

Communication skills

Technical troubleshooting

Windows familiarity

Multilingual ability

Punctuality & reliability

Tools

Windows OS

Job description

Multilingual Customer Service Sales and Support Enigineers

2750 - 2950

Monday - Friday 08:30 <> 17:00

Afdeling: Callcenter

PC Specialist Ltd is a well-established company in the computer industry, specializing in providing customized computer systems. We are currently seeking multilingual customer service agents to join our team at our state-of-the-art service center in the Netherlands, Heerlen.

About PC Specialist Ltd: With roots dating back to 2003, PC Specialist Ltd started as a small system integrator for tailor-made computer systems. Over the years, the company has experienced remarkable success and substantial growth. Today, we are one of the largest custom computer system integrators in the United Kingdom and Europe. Our headquarters are located in Wakefield, West Yorkshire, with an additional service center in Heerlen, the Netherlands.

At PC Specialist Ltd, we pride ourselves on delivering customer-focused service. Our sales are conducted entirely online through our innovative website, providing customers with the convenience of ordering customized systems directly. To ensure the highest level of customer satisfaction, our Support Service Center handles warranty claims, system upgrades, repairs, and the distribution of new products. We also offer multilingual customer support for both pre-sales and after-sales inquiries.

We are currently hiring staff for this Service Support Center in the Netherlands.

Responsibilities:

• Provide professional technical support, sales assistance, and aftersales support to customers.
• Handle customer inquiries via phone, email, or chat.
• Accurately process customer information in our administrative system, including order management and credit notes.
• Guide Process payments and refunds as necessary.
• Collaborate with our production and administration departments when required.
• Monitor and report customer satisfaction levels.

Offer:

• A quality-focused work environment without pushy sales tactics.
• Ample growth opportunities within our young and open company structure.
• An open, honest, and pleasant working atmosphere that values suggestions and improvements for the benefit of all.
• A multicultural organization with respect for diverse backgrounds.
• English is the primary language within our company.
• Fluent in one or more languages such as Finnish, Swedish, Danish, Dutch, Spanish, Italian, French, Polish, Portuguese, German we are eager to hear your story.

Requirements:

• Basic knowledge of current computer components and configuration.
• Familiarity with windows operating systems.
• Basic troubleshooting skills for hardware and software issues.
• Customer service experience, preferably through phone calls and emails.
• Excellent written and verbal communication skills.
• Punctuality, reliability, flexibility, and a genuine care for our customers.
• Interest in the latest technology, games, and software.
• Duits
• Zweeds
• Pools
• Fins
• Basic knowledge of current computer components and configuration.
• Basic troubleshooting skills for hardware and software issues.Customer service experience, preferably through phone calls and emails.
• Interest in the latest technology, games, and software.

Benefits :

A good balance work and private life.
Free parking at the Facility
Casual clothes.
Company discounts.
Team outings and other events.

Office times:
Monday till Friday From 08:30 until 17:00 (NL Time)