Dutch-Speaking Customer Experience Advisor - Hybrid Role

LeoVegas Group; Doetinchem; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work policy

Workation

Vacation days

ATV days

Pension

Well-being allowance

Travel allowance

Work-from-home allowance

Lunch provided

Team events

Gym

Job summary

LeoVegas Group is seeking a Customer Experience Advisor to greet and assist customers across email and live chat, ensuring a superb experience. You’ll collaborate with Payments, Fraud, Safer Gambling and CRM teams to learn and grow in a dynamic igaming environment.

You will work with a team that values initiative, empathy, and clear communication, with a hybrid work policy, generous vacation, and wellness benefits to support an active lifestyle and personal development.

Qualifications

• Native proficiency in Dutch.
• Fluent in English.
• Excellent oral and written communication skills.

Responsibilities

• Clear and concise communication to customers via live chat, email and phone.
• Listening to inquiries and resolving problems per policies and procedures.
• Addressing complaints professionally with empathy and patience to turn negative experiences into positive ones.

Skills

Dutch (native)

English (fluent)

Communication skills

Team player

Time management

Organisation

Job description

LeoVegas Group is seeking a Customer Experience Advisor to greet and assist customers across email and live chat, ensuring a superb experience. You’ll collaborate with Payments, Fraud, Safer Gambling and CRM teams to learn and grow in a dynamic igaming environment.

You will work with a team that values initiative, empathy, and clear communication, with a hybrid work policy, generous vacation, and wellness benefits to support an active lifestyle and personal development.