Customer Experience Advisor - Dutch

LeoVegas Group; Doetinchem; Hybrid; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid work policy

Workation (4 weeks)

Vacation days 25

Pension scheme

Well-being allowance 300€/year

Travel and Work-from-home allowance

Company provided lunch

Team and office social events

In-house gym

Job summary

LeoVegas Group is seeking a Customer Experience Advisor to engage with customers via email, live chat and phone, delivering exceptional service. You’ll collaborate with Payments, Fraud, Safer Gambling, and CRM teams to continuously improve the customer journey.

In this role you’ll handle inquiries with empathy, resolve issues promptly, and maintain accurate documentation. Native Dutch and fluent English are essential, along with strong communication and time-management skills.

Qualifications

• An ability to work independently while contributing to the wider team.
• Native proficiency in Dutch.
• Fluent in English.
• Excellent oral and written communication skills.
• Strong organisational and time management abilities.

Responsibilities

• Clear and concise communication to our customers via live chat, email and phone.
• Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
• Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

Skills

Dutch

English

Communication

Time management

Team player

Job description

About The Role

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

About The Role

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.

You Will Be Responsible For

• Clear and concise communication to our customers via live chat, email and phone.
• Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
• Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

Our Successful Candidate Will Have The Following

• An ability to work independently while contributing to the wider team and our culture
• Native proficiency in Dutch
• Fluent in English
• Enthusiasm and be a self-motivated team player
• Excellent oral and written communication skills
• Strong organisational and time management abilities
• Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience

Who We Are

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 18 offices worldwide.

Benefits

• Hybrid work policy
• 4 weeks of Workation (T&C apply)
• 25 vacation days and 3 ATV days
• Excellent pension scheme
• 300€/year well-being allowance to support your active lifestyle (T&C apply)
• Travel and Work-from-home allowance
• Company provided lunch
• Team and office social events throughout the year
• In-house gym

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!

As our company working language is English, we’d like to see your CV in English, please