Dutch-speaking Customer Support Agent for iGaming client in Malta

Next Job Abroad; Leiden; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive relocation package

Quarterly and weekly team events

One-time setup bonus for home workstation

Up to 40 days remote work annually

Wellbeing allowance

International Private Health Insurance

Free breakfast on Tuesdays

Free lunch on Mondays and Wednesdays

Job summary

Next Job Abroad is seeking a Customer Service Star in the Netherlands, specifically in Leiden, to join a passionate and dynamic team. You will resolve customer queries through various channels and provide feedback to enhance system processes. The ideal candidate is fluent in Dutch, enjoys sports and casino, and possesses strong analytical skills.

This hybrid role offers competitive relocation benefits, ample opportunity for professional growth through an internal academy, and flexible arrangements including remote work options.

Qualifications

• Fluent knowledge of Dutch – both written and spoken.
• A keen interest in sports and casino.
• Analytical and problem-solving skills are essential.
• Experience in customer service is a plus.
• Ability to adapt to shift work and multitask.

Responsibilities

• Resolve customer queries via calls, chats, and emails.
• Take ownership of unresolved customer cases.
• Communicate with teams to solve customer problems.
• Approve customer withdrawals upon player request.
• Process KYC and documentation.
• Run daily security checks on new accounts and payment transactions.

Skills

Fluent knowledge of Dutch

Analytical skills

Customer service experience

Multi-tasking ability

Interest in sports and casino

Job description

Founded in 2008, our client is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, our client runs a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, it offers a secure, innovative, and entertainment‑driven player experience in both casino and sports. It is an international employer within the iGaming industry with over 500 talented employees across 7 main locations.

Location: St. Julian's, Malta (Hybrid)

Our client doesn’t settle for ‘OK’. They strive to offer the best possible customer experience to their entire base of loyal customers. That means having best‑in‑class customer experience to solve queries, enhance and exceed all expectations that their players have. This isn’t your typical CS role; you will be taking things to the next level!

They are looking for passionate, people‑centric individuals with great communication skills, to join their friendly, fun and creative team. Sounds like you? Read on!

You will become an expert on our client’s sportsbook and casino brands and service, directing your positive energy to all calls, chats and emails, assisting customers with any queries they might have daily. No day is the same in this role, and that’s what makes it exciting.

It’s tough to get a straight answer when the answer isn’t obvious – and our client feels the same. That’s why, as their Customer Service Star, you will be a one‑stop shop for all service, account and payments related needs of their players.

Sharing your ideas to keep improving our client’s system, and making sure they stay on top of the game is important to them. Providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.

Responsibilities

• Resolve customer queries via calls, live chat and email
• Take ownership of customer cases that cannot be resolved at the point of contact and see them through to full resolution
• Communicate directly with other teams and providers to solve customer problems in the most efficient way
• Approve customer withdrawals upon request from the player
• Process KYC and documentation, conduct any enhanced due diligence required
• Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
• Contribute to team effort by achieving personal KPIs to support departmental SLAs
• Provide insight into current customer feedback and help shape our client’s systems, processes and self‑service outlets, such as their FAQs and Knowledgebase, both within CS and the wider Country Management
• Ad hoc tasks as required by the CS Management such as analysing customer contact trends and patterns, and providing context around these

About You

• Fluent knowledge of Dutch – both written and spoken
• A keen interest in sports and casino
• Analytical and problem‑solving skills
• Able to adapt to shift work
• Customer service experience is considered a plus
• Able to multitask

Benefits

Development & Growth With our client, they are committed to your continuous growth. With the internal Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well‑rounded professional. Our client prioritises investing in your potential, helping you thrive in your current role while opening doors to more opportunities within their company.

What you can expect from our client as a place of work?

• A competitive relocation package including a company bonus scheme!
• Fantastic quarterly team events and weekly company events
• A one‑time bonus to help you set up a comfortable workstation at home (our client is truly Hybrid!)
• On top of our client’s Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
• Wellbeing allowance
• A comprehensive, International Private Health Insurance
• Breakfast at the office on Tuesdays
• Lunch at the office on Mondays and Wednesdays