Customer Experience Advisor – Dutch

LeoVegas Group; Doetinchem; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work policy

Workation

Vacation days

ATV days

Pension

Well-being allowance

Travel allowance

Work-from-home allowance

Lunch provided

Team events

Gym

Job summary

LeoVegas Group is seeking a Customer Experience Advisor to greet and assist customers across email and live chat, ensuring a superb experience. You’ll collaborate with Payments, Fraud, Safer Gambling and CRM teams to learn and grow in a dynamic igaming environment.

You will work with a team that values initiative, empathy, and clear communication, with a hybrid work policy, generous vacation, and wellness benefits to support an active lifestyle and personal development.

Qualifications

• Native proficiency in Dutch.
• Fluent in English.
• Excellent oral and written communication skills.

Responsibilities

• Clear and concise communication to customers via live chat, email and phone.
• Listening to inquiries and resolving problems per policies and procedures.
• Addressing complaints professionally with empathy and patience to turn negative experiences into positive ones.

Skills

Dutch (native)

English (fluent)

Communication skills

Team player

Time management

Organisation

Job description

ABOUT THE ROLE

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.

YOU WILL BE RESPONSIBLE FOR:

• Clear and concise communication to our customers via live chat, email and phone.

• Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.

• Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

• An ability to work independently while contributing to the wider team and our culture

• Native proficiency in Dutch

• Fluent in English

• Enthusiasm and be a self-motivated team player

• Excellent oral and written communication skills

• Strong organisational and time management abilities

• Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 18 offices worldwide.

BENEFITS

• Hybrid work policy

• 4 weeks of Workation (T&C apply)

• 25 vacation days and 3 ATV days

• Excellent pension scheme

• 300€/year well-being allowance to support your active lifestyle (T&C apply)

• Travel and Work-from-home allowance

• Company provided lunch

• Team and office social events throughout the year

• In-house gym

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!