Dutch Customer Experience Specialist - Join a Bold iGaming Leader in Malta

Next Job Abroad; Utrecht; Hybrid; EUR 23,400 - 28,600; Full time

Benefits offered by this job

€26,000 base salary

Paid flight to Malta

2 weeks of accommodation upon arrival

Hybrid work setup

Up to 40 days fully remote abroad

Health insurance

Breakfast and lunch provided

Regular team events

Job summary

Next Job Abroad is looking for a Customer Experience Specialist in Utrecht, Netherlands. You will provide multichannel support to Dutch players, owning the customer journey and resolving cases from start to finish. Ideal candidates have proven customer service experience and are fluent in Dutch and English. The position offers a base salary of €26,000, relocation assistance, a flexible hybrid work setup, and a commitment to internal growth. Join a vibrant team dedicated to providing exceptional service in the iGaming industry.

Qualifications

• Proven experience in a customer service role, demonstrating stability in past positions.
• Fluency in Dutch and strong command of English required.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Assist players via phone, chat, and email regarding account queries and payments.
• Own the player's journey from start to finish, resolving cases fully.
• Approve withdrawals, handle KYC, and conduct daily security checks.
• Share insights with internal teams to improve processes and products.
• Contribute to a high-performing team atmosphere and meet service targets.

Skills

fluency in Dutch

strong command of English

customer service experience

multitasking

interest in iGaming

Job description

The Opportunity: Swap Grey Skies for 300 Days of Sunshine

Are you ready to kick-start your career in the fast‑paced world of iGaming? This role is about more than just support—it's about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture living five minutes from the Mediterranean Sea, grabbing an iced latte before work, and spending your evenings exploring beaches and rooftop bars. If you are looking for a fresh start and a career that actually leads somewhere, this is your next big chapter.

The Role: Impact & Ownership

As our Customer Experience Specialist, you will be the go‑to person for our Dutch players. We believe in empowering our team to actually solve problems, not just pass cases around.

What you'll be doing:

• Multichannel Support: Assisting players via phone, chat, and email regarding account queries, payments, and general support
• End‑to‑End Resolution: Solving cases fully—you own the player's journey from start to finish
• Operational Integrity: Approving withdrawals, handling KYC (Know Your Customer) documentation, and running daily security checks
• Strategic Feedback: Spotting trends and sharing insights with internal teams to improve our processes and products
• KPI Driven: Contributing to a high‑performing team atmosphere and meeting service level targets

Requirements

• Service Background: You must have proven experience in a customer service role. We are looking for stability; we value candidates who have stayed and grown within their previous companies
• Language Skills: You are fluent in Dutch (written and spoken) with a strong command of English
• Fast‑Paced Mindset: You are a social, confident communicator and a multitasker who thrives in a dynamic environment
• iGaming Interest: You have an interest in Sports or Casino (or at least aren't confused by the concept of odds)
• Flexibility: You are open to shift work to support our players when they need us most

Career & Development

We invest heavily in internal growth through our Internal Academy, where you can develop specialized skills in:

• Fraud & Risk
• Compliance
• Product Development
• Commercial & Escalations

Benefits

• Financials: €26,000 base salary + an attractive bonus scheme
• Relocation Made Easy:
  • Paid flight to Malta
  • 2 weeks of accommodation upon arrival to help you find your feet
• Flexibility: Hybrid work setup and up to 40 days fully remote abroad per year
• Setup Bonus: A one‑time hybrid office allowance (for a computer screen, ergonomic chair, or similar home office needs)
• Health & Wellness: Private international health insurance and a dedicated wellbeing allowance
• Office Perks: Breakfast on Tuesdays; Lunch on Mondays and Wednesdays
• Community: Regular team events and a massive expat social network

Ready to start your next big chapter in the sun? Apply today with your CV!