Dutch-Speaking iGaming Support Specialist (Hybrid Malta)

Next Job Abroad; Rotterdam; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive relocation package

Quarterly team events

Wellbeing allowance

Comprehensive health insurance

Job summary

A leading iGaming company is seeking a Dutch-speaking Customer Support Agent to assist users with queries via calls, chat, and email. The ideal candidate excels in communication and has a passion for gaming. Responsibilities include resolving customer issues and processing account requests. Enjoy a hybrid work model and various benefits, including a competitive relocation package and health insurance.

Qualifications

• Fluent knowledge of Dutch - both written and spoken.
• A keen interest in sports and casino.
• Customer service experience is considered a plus.

Responsibilities

• Resolve customer queries via calls, live chat, and email.
• Approve customer withdrawals upon request from the player.
• Process KYC and documentation.
• Contribute to team effort by achieving personal KPIs.

Skills

Fluent knowledge of Dutch

Analytical skills

Problem-solving skills

Customer service experience

Ability to multitask

Job description

A leading iGaming company is seeking a Dutch-speaking Customer Support Agent to assist users with queries via calls, chat, and email. The ideal candidate excels in communication and has a passion for gaming. Responsibilities include resolving customer issues and processing account requests. Enjoy a hybrid work model and various benefits, including a competitive relocation package and health insurance.